Solutions Architect - Microsoft Dynamics 365 Customer Engagement (CE)

The Solution Architect (SA) – Microsoft Dynamics 365 Customer Engagement (CE) is responsible for translating business requirements into scalable, secure, high‑quality CE and Power Platform solutions. This role bridges functional and technical design, ensuring successful delivery across Sales, Customer Service, Field Service, CIJ and integrated Power Platform components including Power Automate, Copilot Studio, and custom agent experiences. The SA collaborates with delivery teams, clients, and cross‑functional architects to ensure solutions align with best practices, enterprise architecture standards, and performance expectations.

Key Responsibilities

• Lead solution design for D365 CE including Sales, Customer Service, Field Service, CIJ and custom modules.
• Translate business requirements into functional and technical solution architectures.
• Design scalable Dataverse models, integrations, and security models.
• Deliver solution documentation including ERDs, sequence diagrams, integration specs, and configuration workbooks.
• Design and oversee Power Automate workflows including governance, error handling, and best‑practice orchestration.
• Design Copilot Studio experiences including custom plugins, topics, generative AI prompts, and enterprise security alignment.
• Architect and deliver first‑party Microsoft Sales & Service Agents and custom agents.
• Collaborate with Technical Architects, developers, and functional consultants to ensure cohesive solution delivery.
• Participate in backlog refinement, estimations, sprint planning, and technical reviews.
• Support integration design using Azure Functions, Service Bus, Logic Apps, Synapse and other Azure components.
• Ensure adherence to ALM standards, pipelines, and DevOps processes.
• Lead client workshops and translate outcomes into solution blueprints.

Required Qualifications & Experience

• 5+ years experience implementing Dynamics 365 CE solutions.
• Strong understanding of CE modules: Sales, Customer Service, Field Service. CIJ
• Hands‑on Dataverse architecture experience including business rules, plugins, custom APIs, and security.
• Advanced Power Platform expertise: Power Apps, Power Automate, Power Pages.
• Experience building enterprise Power Automate flows (error handling, concurrency, API limits).
• Experience designing and deploying Copilot Studio experiences and enterprise‑grade conversational agents.
• Experience with first‑party Microsoft Sales/Service Agents and custom agent extensibility.
• Knowledge of Azure integration patterns including Service Bus, Functions, Logic Apps.
• Experience leading solution design workshops and producing architecture documentation.
• Strong communication and client‑facing skills.

Preferred Qualifications

• Microsoft Certifications in D365 CE and Power Platform.
• Experience in enterprise multi‑environment ALM and DevOps pipelines.
• Experience delivering multi‑region or high‑availability CE implementations.
• Understanding of data governance, DLP policies, and managed environments.

SKILL REQUIREMENTS

• Strong IT Knowledge: Understanding of various technology stacks, platforms, and frameworks.
• Programming: Proficiency in one or more programming languages and the ability to understand and write code.
• Architecture Expertise: Ability to create and communicate architectural diagrams and technical schematics.
• Analytical and Critical Thinking: Strong problem-solving skills to identify and resolve complex technical challenges.
• Information Security: Awareness of security best practices, including data protection and secure architecture design.
• Project Management: Ability to assist in project planning, resource allocation, and timeline management.
• Communication: Excellent communication and interpersonal skills to interact with clients, team members, and other stakeholders.
• Teamwork: Ability to collaborate effectively with cross-functional teams, including developers, engineers, project managers, and other architects.