Microsoft COE Leader

Job Title:

Job Description

We’re looking for a proven Microsoft COE Leader who has built and scaled high‑performing Microsoft services businesses. This is a senior leadership role with full accountability for our Dynamics 365, Azure AI, Data & Analytics, and Application Modernization practices.

You will shape the strategy, build the team, define the offerings, and own the P&L for a rapidly growing Microsoft-focused business unit. If you thrive in high‑growth environments and know how to turn Microsoft solution areas into repeatable, profitable services, this is the role for you.

What You’ll Lead & Own

Strategy & Growth

• Build and execute a multi‑year strategy for Dynamics, Data & AI, and App Mod services and repeatable offerings.
• Own the P&L, including revenue, margin, utilization, backlog, and forecasting.
• Drive aggressive YoY growth through differentiated offerings and strong Microsoft alignment.
• Establish the COE’s operating model, delivery frameworks, and reusable IP.

Service Offering & Portfolio Leadership

• Define the service catalog across Dynamics 365, Azure AI/Copilot, Data, and App Innovation.
• Create packaged services, accelerators, and repeatable delivery assets that improve margin and delivery velocity.
• Ensure offerings align with Microsoft’s cloud strategy, incentives, and co‑sell priorities.
• Partner with Marketing to develop positioning, messaging, and sales enablement content.

Delivery Excellence & Customer Outcomes

• Oversee delivery quality, customer satisfaction, and project governance across all engagements this includes ensuring we have strong adherence to delivery standards and measures of delivery efficiency and quality on all service delivery.
• Build a culture of delivery excellence, accountability, and continuous improvement.
• Ensure engagements are delivered predictably, profitably, and with high customer satisfaction including the adoption of AI to deliver engagements.
• Serve as an executive sponsor for strategic customers.

Sales, Alliances & GTM Leadership

• Partner with Sales to shape pipeline, qualify opportunities, and support strategic pursuits.
• Build and maintain strong relationships with Microsoft field teams (PDMs, ATUs, STUs, FastTrack).
• Drive co‑sell motions, marketplace strategies, and joint GTM initiatives.
• Represent the COE in executive briefings, customer workshops, and industry events.
• Accountable for Concentrix’s solution designation status maintenance

Talent Leadership

• Build and scale a high‑performing team of architects, consultants, engineers, and delivery leaders.
• Lead workforce planning, hiring, skills development, and succession planning.
• Foster a culture of innovation, collaboration, and technical excellence.

Key KPIs

Financial & Growth

• Revenue growth (YoY)
• Gross margin and project profitability
• Utilization and delivery capacity health
• Backlog growth and pipeline coverage
• Managed services attach rate

Delivery & Customer

• CSAT / NPS
• On‑time, on‑budget delivery
• Referenceability and repeat business

Operational

• Offer adoption and attach rates
• Delivery velocity and IP reuse
• Talent retention and certification growth

Microsoft Ecosystem

• Co‑sell wins and solution area performance
• Marketplace offer performance
• Alignment to Microsoft incentives and scorecard metrics
• Attainment/retainment of Solution Designation status

What We’re Looking For

Required Experience

• 10–15+ years in consulting, system integration, or cloud services leadership.
• Proven track record building or scaling a Microsoft practice (Dynamics, Azure, Data/AI, or App Mod).
• Demonstrated ownership of a P&L with strong revenue and margin performance.
• Deep understanding of Microsoft’s partner ecosystem, co‑sell motions, incentives, and solution areas.
• Experience leading multidisciplinary delivery teams across architecture, engineering, and consulting.

Technical & Domain Expertise

Strong knowledge of:

• Dynamics 365 (Sales, Service, Finance, Supply Chain, Field Service)
• Azure AI & Copilot
• Azure Data & Analytics (Fabric, Synapse, governance, data engineering)
• App Modernization (cloud‑native, DevOps, integration, low‑code)

Leadership Traits

• Strategic thinker with strong execution discipline.
• Executive presence and ability to influence C‑suite stakeholders.
• Excellent communication, storytelling, and relationship‑building skills.
• Passion for innovation, AI adoption, and customer transformation.

The base salary range for this position is $210000- $250000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

• The deadline to apply for this position is May 22, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.

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