Sr. Specialist

Job Title:

Job Description

• Develop and maintain training materials for participants and facilitators, containing learning objectives, activities, content based on top call drivers, and performance measurements
• Collaborate with peers to propose creative learning solutions when developing training materials for different audiences
• Identify and provide improvement recommendations to lesson specifications, including, but not limited to, suggesting alternative delivery methods/approaches
• Interact and lead discussions with multiple key stakeholders to solicit input on the needs of the program and vision for classroom delivery strategies
• Mentor peers by conducting peer reviews for other Instructional Designers
• Lead learning initiative projects while driving consistency within the core team members
• Create onboarding material, a development SharePoint site for content creation, and other supporting documentation for projects
• Lead or collaborate with business stakeholders for analysis and build a redesign curriculum map as needed (for example, changing the overall flow based on top call drivers to improve efficiency or reduce training time)
• Lead Trainer the Trainer teach backs (course demo); synthesize, clarify and follow-up on feedback
• Oversee implementation, organize and consolidate feedback from multiple sources, conduct performance analysis to validate effectiveness of training material post-development, and update the material accordingly
• Request/access, read and interpret reports to perform analysis, including trending performance gaps and recommending a learning solution
• Actively research and stay current on industry trends to recommend innovative techniques to improve the current standards
• Provide additional support or act as a backup to the Instructional Design Manager when he/she are out of the office, including, but not limited to:
• Oversee, coordinate, prioritize, assign, and monitor work assignments among team members within targeted effort hours and timelines
• Lead problem resolution and escalations, and guide team members to use critical and creative thinking to identify and apply sound business solutions to achieve customer satisfaction"

• Bachelor's Degree in related field from a four-year college or university with 3 - 5 Years of Experience preferred
• Sense of professionalism and ability to develop relationships.
• Strong attention to detail.
• Self-starter, sense of urgency, and works well under pressure, ability to take initiative
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
• Proficient in Microsoft Office.
• Strong communication skills, both written and verbal.
• Proficient in content development tools (ex: Adobe Captivate, Articulate 360 and Vyond)
• Proficient in photo and audio editing software (ex: Photoshop, Illustrator, MS Paint, Adobe Audition and Audacity)
• Effective presentation skills, including creative training techniques and adult/accelerated learning techniques
• Mustresidein the United Statesandhave a valid U.S. address for residence

Location:

Language Requirements:

Time Type:

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

· English

· Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE