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ConcentrixCO

Lead Site Reliability Engineer - Bilingual

Concentrix Corporation is a leading global provider of technology and services solutions, helping brands enhance customer experiences.

Concentrix

Employee count: 5000+

Colombia only

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Job Title:

Lead Site Reliability Engineer - Bilingual

Job Description

As a Lead Site Reliability Engineer, you’ll play a strategic role in shaping and scaling our DevSecOps ecosystem. You’ll lead the design and implementation of automated CI/CD pipelines, enforce enterprise-grade security and compliance standards, and drive reliability across the entire software delivery lifecycle. Partnering closely with development and operations teams, you’ll define best practices, optimize deployment workflows, and ensure our applications are resilient, observable, and continuously improving. Your expertise will be key to accelerating innovation while maintaining the highest levels of quality and performance.

Key Responsibilities:

  • Stakeholder Management Working with key technology stakeholders to deliver SRE strategies and capabilities to drive and support the digital transformation agenda.

  • Architect and Optimize CI/CD Pipelines Design and maintain cloud-native CI/CD workflows using tools like GitHub Actions, Jenkins, or ArgoCD. Automate build, test, and deployment processes for microservices across Kubernetes clusters and multi-cloud environments.

  • Implement DevSecOps Practices Integrate security into every stage of the pipeline—automating vulnerability scans, secrets management, and policy enforcement using tools like Snyk, HashiCorp Vault, and OPA.

  • Ensure High Availability and Resilience Build fault-tolerant systems using cloud-native patterns (e.g., self-healing, auto-scaling, blue/green deployments). Leverage Kubernetes, service meshes, and distributed tracing to maintain performance and uptime.

  • Monitor, Alert, and Respond Deploy observability stacks (Prometheus, Grafana, ELK, OpenTelemetry) to monitor system health. Define SLOs/SLIs, set up intelligent alerting, and lead incident response and postmortems.

  • Manage Infrastructure as Code (IaC) Using Terraform and cloud vendor tools to provision and manage cloud resources. Maintain version-controlled infrastructure and enforce change management practices.

  • Enforce Compliance and Governance Ensure systems meet regulatory and organizational standards (e.g., SOC 2, HIPAA, ISO 27001). Automate audit trails and implement continuous compliance checks.

  • Collaborate Across Engineering Teams Partner with developers, QA, and platform engineers to embed reliability and security into the SDLC. Advocate for cloud-native best practices and drive adoption of scalable patterns.

  • Mentor and Lead by Example Guide junior engineers, conduct technical reviews, and foster a culture of ownership, automation, and continuous learning.

  • Continuously Improve Systems and Processes Identify performance bottlenecks, reduce toil through automation, and evolve infrastructure to support rapid innovation and growth.

Skills Required:

  • Cloud Platforms: Strong expertise in AWS, Azure, or GCP services (e.g., EC2, S3, IAM, Lambda, AKS, GKE)
  • 3- 5 Years of related Experience
  • Containers & Orchestration: Proficiency with Docker, Kubernetes, Helm, LGTm, Harbor
  • CI/CD Tools: Experience with GitHub Actions, GitLab CI, Azure DevOps, or similar
  • Infrastructure as Code: Skilled in Terraform, Pulumi, or CloudFormation
  • Monitoring & Observability: Familiarity with Prometheus, Grafana, ELK stack, OpenTelemetry
  • Security & Compliance: Knowledge of DevSecOps tools and practices (e.g., Vault, Snyk, OPA, CIS benchmarks)
  • Programming/Scripting: Strong skills in Python, Go, Bash, or similar languages
  • Version Control & Collaboration: Proficient in Git, GitOps workflows, and agile development practices

Location:

COL Work-at-Home

Language Requirements:

Time Type:

Full time2026-02-10

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Job type

Full Time

Experience level

Senior
Manager

Location requirements

Hiring timezones

Colombia +/- 0 hours

About Concentrix

Learn more about Concentrix and their company culture.

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Concentrix is a global technology and services leader that powers the world's best brands, today and into the future. We are a human-centered, tech-powered, and intelligence-fueled company. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise. Our innovative culture focuses on delivering exceptional value for our clients and their customers through tailored solutions.

Established in 1983, Concentrix has transformed the way organizations engage with their customers, helping them to achieve their business goals through comprehensive services in the realm of customer experience, business process outsourcing, and digital services. By leveraging advanced analytics and data-driven insights, we empower brands to enhance their customer journeys, increase loyalty, and drive revenue growth. Our team is dedicated to driving continuous improvement and leveraging technology to make businesses more efficient and effective.

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