Customer Representative (French-speaking) - Global Apparel & Footwear - Remote

Job Title:

Job Description

Experience the power of a game-changing career

Are you ready to take the next step? We’re a global leader in technology and services that powers the brands of tomorrow. We help world-renowned brands—those you use every day—elevate their businesses with technology and integrated solutions in over 70 countries. We're proud to consistently earn accolades like "World’s Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.”

If you’re eager to grow and be inspired, join us as a Customer Representative in Portugal (Remote). In this role, you'll ensure that performance goals are met across all operations while fulfilling client expectations tied to operational excellence, including high targets for quality, efficiency, and customer journey improvement. You’ll also play an active role in ensuring client guidelines are followed, driving service improvements, and contributing to customer satisfaction.

Career growth and personal development

We’ll equip you with the training, cutting-edge technologies, and ongoing support you need to thrive. At Concentrix, there’s tremendous potential for career and personal growth. About 80% of our managers and leaders have been promoted from within! That’s why we offer a variety of FREE Learning and LeadershipDevelopment programs to set you on the path toward the career you’ve always dreamed of.

What you will do in this role

As a Customer Representative, your responsibilities will include:

• Delivering exceptional customer service and assisting sellers through various communication channels, including phone, email, and chat across a variety of areas.
• Providing customer support throughout the entire process, from sale, delivery, and return, to refund and warranty.
• Maintaining KPI metrics within targets and ensuring closed cases per hour meet SLA levels.

Your qualifications

Concentrix could be the perfect fit for you if:

• You have a high level of French (oral and written) and fluency in English
• You have experience in customer service
• You maintain a professional, approachable, and supportive attitude
• You have the ability to actively listen, educate, and extract relevant information efficiently
• You possess excellent written and verbal communication skills, including proficiency with email, phone, and organizational abilities
• You demonstrate adaptability and flexibility in a dynamic, fast-paced environment
• You have the conditions to work from home, including access to a router, private office space, and good internet speed

If you don’t check every single box, we still encourage you to apply. We’ll do our best to match you with the right job, whether this one or another role.

What’s in it for you

In this role, we offer a range of benefits to support your unique lifestyle:

• Full-time, indefinite contracts (negotiable based on experience and client needs)
• Competitive salary
• Work At Home in Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and your specific project
• Career development programs

Experience the best version of you!

If this sounds like the perfect next step in your career journey, we want to hear from you. Apply today and find out why over 440k+ game-changers worldwide call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We’re proudly united as one team, one company, globally. We are committed to providing equal employment opportunities to all candidates and creating a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, regardless of race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In line with Portugal’s law, only applicants legally authorized to work in Portugal will be considered for this position.

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