Relationship Manager

Location: Toronto – University Ave office (Hybrid)

This role is a hybrid position and can be based in any of our Canada office locations, with the option to work remotely for some of your working week. If you’re currently in a fully remote role and are not within a commutable distance to a Computershare office, you’re eligible to apply and maintain your remote working arrangement should you be the most suitable candidate for the position.

We give you a world of potential

Computershare Investor Services has a unique opportunity for someone to contribute their talents and strengths as a Relationship Manager.

A role you will love

As a Relationship Manager, you will be responsible for an assigned client base of publicly traded and/or private companies. Clients may be Canadian or cross-border listed. Your performance will be measured by meeting pre-established service standards and achieving specific referral targets.

Some of your key responsibilities will include: 

• Responding to client inquiries and/or requests
• Providing exceptional service within established timeframes
• Over-all responsibility for and management of the relationship between Computershare and the client in relation to Stock Transfer services
• Profitable maintenance of designated accounts and for the up-sell of EIS related products and services, and cross-sell of other CPU lines of business.
• Preparation/Coordination for Closings, Corporate Actions, Disbursements, and security holder mailings and meetings along with all other client activities that involve their security holders.
• Managing of Account Receivables within the required guidelines
• Co-ordination with other departments in connection with client requirements (including billing)
• Effective and consistent use of specific programs and applications, in accordance with required guidelines
• Promoting and assisting clients with new products and services
• Mentoring of Associate Relationship Managers

What will you bring to the role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• University degree or equivalent experience is required.
• Post – Secondary education in Commerce, Finance, Business Administration, Project Management and Business Management would be an asset.
• Minimum of 5 years administrative experience in securities industry
• Proven client service and sales experience is essential.
• Strong communication, project management, analytical and problem-solving skills.
• Proficiency in all MS Office applications with specific competency in MS Excel & MS Access
• Excellent interpersonal skills and a demonstrated ability to communicate diplomatically with internal/external partners, project team members, internal business partners and other key stakeholders alike.
• Ability to work autonomously with minimal supervision, but also in a team environment.
• Ability to develop positive, working relationships.
• Ability to co-ordinate multiple tasks and exhibit strong time management skills to achieve successful outcomes with attention to detail.
• Ability to meet short and unexpected deadlines.
• Positive, enthusiastic attitude, self-motivation and strong work ethic

Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for your future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discount. We’ve partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.