Join Computacenter's dynamic and rapidly expanding Network team as an Associate Technical Analyst. Work on leading edge technologies, deliver quality services to customers, and shape the team.
Requirements
- 2+ years industry experience in a network operations/support environment.
- Cisco CCNA or equivalent.
- Technical ability to provide 1st level network monitoring.
- Technical ability to provide basic fault finding and fault escalation.
- Monitoring ticket queue and resolving issues within defined SLA
- Working with global team to resolve issues.
- Monitoring connectivity and troubleshooting
- Good understanding of incident management activities.
- Good ability to follow and documented operational processes.
- Strong experience with ticket management and change request management systems.
- Strong experience with network monitoring / management tools/ analysis tools.
- Experience with liaising with carriers and vendors for faults; and
Benefits
- 24/7 work schedule
- Opportunity to work with leading edge technologies
- Dynamic team environment
- Good communications and interpersonal skills
- Strong experience with ticket management and change request management systems
- Strong experience with network monitoring / management tools/ analysis tools
- Experience with liaising with carriers and vendors for faults; and