United States onlyPosition Title: CLIENT SUCCESS DIRECTOR - REMOTE
Salary: $110,000 - $130,000
Other Forms of Compensation: Yearly bonus
SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates’ knowledge and experience alongside SSC’s extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors.
SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Job Summary
As a Client Success Director, you will drive SSC’s growth by managing account relationships, retention, and expansion efforts. Working closely with operational leadership and support teams, you will ensure seamless program execution and client satisfaction. The ideal candidate has experience leading complex programs, excellent communication skills, and the ability to foster compliance across multi-level stakeholder groups.
Key Responsibilities:
- Develop, document and co-own client governance and extension/renewal strategies for assigned priority accounts in partnership with operations
- Conduct client pulse check interviews for priority accounts, functioning as client advocate and point of escalation for assigned accounts in partnership with operational leadership
- Provide ongoing strategic oversight and guidance for client governance and retention documents inclusive of SPRs, proposals and action plans
- Owns ongoing action/stabilization plans for at-risk priority accounts as needed
- Owns Annual Account Planning process for assigned regions, focused on developing and managing stakeholder matrices and operational strategy maps to support retention and expansion for finalized list of FY priority accounts
- Develop and lead ongoing client retention/engagement training for SSC operations including New Manager Orientation
Preferred Qualifications:
- Bachelor’s degree preferred or equivalent experience with 5+ years in program/project management; Facilities Management experience is a plus.
- Consistent record developing client strategies, implementing cross-functional processes, and solving problems in evolving environments.
- Collaboration skills to engage stakeholders and drive growth and retention initiatives.
- Expertise in crafting strategic plans, client documents, proposals, and presentations with attention to detail.
- Self-motivated with strong prioritization, decision-making, and time management skills.
- Travel required 50%
Apply to SSC today!
SSC is a member of Compass Group USA.
Click here to Learn More about the Compass Story
Associates at SSC are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Applications are accepted on an ongoing basis
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click hereor copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_SSC.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details:https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
United Kingdom