Renewals Representative

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

JOB DESCRIPTION:

We have an outstanding career opportunity for a successful Renewals Representative to facilitate the renewal of software maintenance contracts. The ideal candidate should possess customer service experience, as this position requires extensive interaction with the company’s client base. The Service Renewal Coordinator will also serve as an intermediary between customers and account managers, licensing representatives and support engineers.

Position Responsibilities

• Attain familiarity with product functionality as a means to assist customers with licensing audits and purchasing decisions

• Often serve in a sales support function

• Pursue delinquent accounts

• Calculate the value of annual maintenance contracts

• Engage end users and distribution network to ensure contract delivery, and work through questions/issues that arise during the renewal cycle

• Assess risk in renewal opportunities while working with manager(s) to discount within pre-determined boundaries

• Advise customers undergoing acquisition/divesture with respect to impact to an existing renewal contract

• Forecast the probability of timely renewal closure

• Achieve individual and team revenue renewal targets as set by management

• Participate in ad hoc programs as directed by management

Position Requirements

• Bachelor's degree

• 1-2 years previous experience preferred

• Excellent communication skills, specifically pertaining to telephone and email contact

• Detail-oriented and analytical, with regard to both contracts and financial data, in a time-sensitive environment.

• Prior finance/accounting experience is preferred, but not required, as limited reporting and analysis are necessary

• Computer skills, Excel, Word, and Outlook required

Meet the Hiring Manager: James Farney, Renewals Manager

You’ll love working here because:

• Continuous professional development, product training, and career pathing

• Generous global benefits

• An inclusive company culture, opportunity to join our Community Guilds

Thank you for your interest in Commvault. Total compensation for this role is market competitive, and within the below base salary range:

We’re proud to offer competitive benefits that care for you and your family through our 401K plan, health benefits (including medical, dental, and vision available for families and domestic partners), and pet insurance for your furry family members. You can also find the details of our U.S. benefits by visiting benefits.commvault.com.

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected] For any inquiries not related to an accommodation please reach out to [email protected].