Telco Program Manager

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a remote position open to candidates residing in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin

About your new role:

We are seeking an experienced and strategic Technical Program Manager to lead and drive innovation in our network and security product portfolio, with a strong focus on SD-WAN, SASE, SSE, and related technologies. The ideal candidate will have a deep understanding of telecom networks, security solutions, and cloud connectivity, along with a track record of successful product development, vendor management, and cross-functional leadership. This role demands a technology evangelist who thrives on collaboration and is passionate about solving complex problems with practical, scalable solutions.

Key Responsibilities:

Product Strategy & Development

• Own the product lifecycle for SD-WAN, SASE, SSE, CASB, and other network security solutions.
• Develop detailed business cases, ROI models, and competitive positioning strategies.
• Define product roadmaps in collaboration with engineering, marketing, operations, and sales.
• Lead vendor evaluations and selections, including RFP development and analysis.

Cross-functional Leadership

• Facilitate effective communication across departments including marketing, engineering, customer support, and sales.
• Design and deliver training sessions and collateral for internal teams.
• Drive go-to-market strategies, including press releases, product documentation, and sales campaigns.

Technology Enablement

• Stay ahead of industry trends in network engineering, VoIP, cloud integration (AWS, Azure), and zero trust security architectures (ZTNA).
• Act as the subject matter expert and technology evangelist internally and externally.
• Support customer engagements as needed with high-level technical guidance and solution positioning.

What you'll need for success:

Required Skills & Experience

• 10+ years in telecommunications or enterprise networking.
• Proven track record as a Product Manager for security and network services.
• Experience launching and managing SD-WAN, SASE, and SSE solutions.
• Background in network engineering (Ethernet, Layer 2/3, VoIP, Wireless).
• Demonstrated success in managing cross-functional teams and large-scale vendor relationships.
• Experience with cloud services connectivity and hybrid environments.

Preferred Experience

• Experience working in integration labs or test environments for product validation.
• Familiarity with marketing strategies, campaign management, and sales enablement.

Why you'll love life at Command|Link

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.