Germany CRM Manager

ComeOn Group in short

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Managing a multi-brand portfolio on its proprietary platform, offering a secure, innovative, and entertainment-driven player experience in both casino and sports. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.

Location: Malta office + Hybrid set-up environment

We are looking for a Germany CRM Manager to lead and own our CRM strategy for Germany.
This role will be leading and managing a team of two CRM Execs, across 2x products (Casino & Live Casino) in a challenging market.

Responsibilities:

• Owning and delivering the German CRM strategy ensuring we create market-leading experiences.
• Leading & managing a team of 2x high performing CRM Executives
• Delivering best in class player promotions based on an understanding of player behaviour across different products.
• Collaborating with Country Manager, Design team, CRM Managers & BI to ensure there’s alignment across the business and also ensuring we have the best/most effective ATL, Retention, Reactivation & Xsell promotions/offers running
• Influencing product roadmaps to ensure the group has the required bonus tools, features, segmentation and front-end customer experience.
• Responsible for continuous optimization of German CRM performance – managing CRM/promotional budget and its efficiency to deliver NGW.
• Researching new engagement tools and techniques.

About you:

• Proficiency in CRM, managing customer data and driving retention strategies.
• Team Management: Ability to lead and motivate teams effectively.
• Gaming Industry Knowledge: Understanding of global online gaming trends and regulations.
• Solid understanding of bonus structures in sportsbook and casino operations.
• Strong numerical and analytical skills, with the ability to use a range of data insights & sources to tell a compelling story
• Willingness to explore creative strategies for top-tier customer engagement.

So what can you expect from ComeOn as a place of work?

• A competitive remuneration package inc. a company bonus scheme! 💰
• Fantastic quarterly team events and weekly company events 😎
• A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
• On top of our Hybrid work arrangement, up to 40 days a year to work fully remotely from anywhere
• €250 Annual Wellbeing Allowance (Claimable after probation).
• A comprehensive, International Private Health Insurance.
• A €250 One-time Hybrid Allowance to help you set up your home office.
• Breakfast at the office on Tuesdays.
• Lunch at the office on Mondays and Wednesdays.

At ComeOn, we have adopted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for its inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a run-together spirit and we always make sure to top it up by having fun! You will not regret picking ComeOn as your next place of work.

At ComeOn Group we value diversity, and we take concrete action to ensure fairness in our recruitment process. We are committed to assessing candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are. Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!

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