United States onlyJob Summary
Responsible for maintaining learning and development assets and programs within the specified portfolio, ensuring assets and learning journeys contain accurate information and are delivered in a way that is compelling for the learner to increase comprehension and skill application. In support of this goal, often leads meetings and communicates insights across the organization. In addition to maintaining assets, supports large design efforts by acting as a project manager for new content requests. Also, curates learning experiences in conjunction with their engagement partner to support unique business needs. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.Job Description
Core Responsibilities:
Schedule, track, and execute updates to learning content and programs based on pre-determined maintenance schedule criteria and business requested needs.
Author copy aligned to messaging/source content for internal and external audiences based on pre-determined rubric, ensuring content is accurate and leverages a variety of modalities to keep learners interested.
Ability to edit assets from authoring tools including Articulate Storyline/Rise files, Camtasia, WalkMe, and Microsoft 365.
Partner with Design team on standards, best practices, shared creative assets and overall alignment.
Drive product enhancements that align with goals, business metrics, and key skills.
Coordinate meetings and communications to support maintenance efforts, for example, collecting feedback from subject matter experts on what needs to change or gathering feedback on updated assets before launch.
Project manage large design efforts, including crafting product vision(s) and milestones, communicating updates, roadblocks, and needs to come in on time and under budget.
Curate customized learning experiences in concert with Engagement partner.
Keep current in the space of learning and development modalities, instructional design techniques, and project management.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Business, Business Sales, Communication, Customer Experience (CX), Learning and Development (L&D), Prioritization, TeamworkCompensation
National Pay Range: $64,738.10 USD-$151,729.91 USD Illinois Pay Range: $68,784.23 USD - $133,522.32 USD Colorado Pay Range: $72,830.36 USD - $139,591.52 USD Hawaii Pay Range: $84,968.75 USD - $127,453.13 USD Washington DC Pay Range: $93,061.01 USD - $139,591.52 USD Maryland Pay Range: $76,876.49 USD - $139,591.52 USD Minnesota Pay Range: $72,830.36 USD - $127,453.13 USD New York Pay Range: $76,876.49 USD - $151,729.91 USD Washington Pay Range: $72,830.36 USD - $145,660.72 USD California Pay Range: $72,830.36 USD - $151,729.91 USD New Jersey Pay Range: $80,922.62 USD - $145,660.72 USD Vermont Pay Range: $76,876.49 USD - $121,383.93 USD Massachusetts Pay Range: $80,922.62 USD - $145,660.72 USDComcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
