United States onlyJob Summary
In this role you will be a part of the Retail Workforce Management Team. The WFM Analyst will provide insight and analysis to support Retail innovative workforce strategies. Responsible for developing and managing reports that impact the customer's experience and improved business results. Utilize forecasts to measure accuracy by interval, daily, monthly measures, and headcount expense. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.Job Description
Core Responsibilities
- Hands-on working experience with KRONOS/UKG Pro (Workforce Timekeeper, Time & Attendance, Scheduling, Absence Management, Forecasting) timekeeping and workforce management system.
- Collaborate, collect, and enter unique entries for all stores impacted into Kronos/UKG Pro, ensuring data entry is accurate and audited to ensure minimal entry errors.
- Experience with large business transformation effort for back-office and logistical systems.
- Assists managers in the identification, prioritization, planning development, coordination, support and execution of high impact (immediate and long-term) improvement plans for effective and sustainable cost savings.
- Researches and analyzes diversified data to draw valid conclusions. Evaluates and implements new methods and techniques for operational improvement.
- Analyzes data using web tools and other Company software and prepares recommendations and reports to drive high-impact process improvement efforts.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Customer Experience (CX), Microsoft Power Business Intelligence (BI), Tableau (Software), UKG Pro, Workforce Management (WFM), Workforce Management SystemsCompensation
National Pay Range: $46,584.12 USD-$109,181.54 USD Illinois Pay Range: $49,495.63 USD - $96,079.75 USD Colorado Pay Range: $52,407.14 USD - $100,447.02 USD Hawaii Pay Range: $61,141.66 USD - $91,712.49 USD Washington DC Pay Range: $66,964.68 USD - $100,447.02 USD Maryland Pay Range: $55,318.65 USD - $100,447.02 USD Minnesota Pay Range: $52,407.14 USD - $91,712.49 USD New York Pay Range: $55,318.65 USD - $109,181.54 USD Washington Pay Range: $52,407.14 USD - $104,814.28 USD New Jersey Pay Range: $58,230.15 USD - $104,814.28 USD Vermont Pay Range: $55,318.65 USD - $87,345.23 USD Massachusetts Pay Range: $58,230.15 USD - $104,814.28 USD California Pay Range: $52,407.14 USD - $97,050.25Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
