United States onlyWhat You'll Do
- Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.
- Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs.
- Strong work ethic and self-motivation with a commitment to succeed both individually and as a team.
- Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.
- Set schedule during our operating hours between 10:30am – 7pm ET & 12:30pm – 9pm ET.
- Some rotational weekend availability required.
- Some holiday coverage may be required.
What You'll Need to Succeed
- High school diploma or equivalent.
- Proficiency in Microsoft Office.
- 2 years of Customer Service experience required.
- 1 year of call center support experience preferred.
- 1 year of technical support experience preferred.
Who You Are
- A positive, friendly, and approachable personality.
- Must handle obstacles with grace, accuracy, and urgency.
- Ability to remain calm under pressure.
- Ability to work independently.
What We Offer
- 401(k) matching.
- Health, Dental & Vision Insurance.
- 20 days of PTO.
- 9 paid holidays
- Paid 2-week training.
- Maternity leave.
- 2 perfect days a year.
- 3 floating holidays (prorated from when you start).
- Growth opportunity and career path (Ability to learn additional brands to earn a pay raise).
- Bonus incentives monthly and quarterly.
- Employee Assistance Program.
- Professional Education Coursework.
- Tuition Reimbursement.
