Application Support Associate

Join JLL as an Application Support Associate and help shape the future of real estate by providing exceptional customer service and support for Yardi software/end user support. Work remotely with occasional flexibility for business needs.

Requirements

• User Administration
• Configure/update/termination of users
• Semiannual audit of users
• End User/System Support
• Support for end user inquiries or issues in our software applications
• Escalation of support tickets to engineering, management or software vendor
• Detailed review, analysis, description of end user issues when escalating
• Support the implementation of new modules and periodic system upgrades
• Deliver exceptional customer service by handling customer inquiries, complaints and suggestions promptly and professionally
• Collaborate and work closely with our global clients to understand their needs, address their queries, and provide the highest level of customer satisfaction
• Follow up on all negative CSAT responses to understand concern and implement corrective measures
• Data Configuration
• Configure new (or remove) assignments in the Yardi system
• Add / remove custom tables as business requirements dictate
• Test new modules and periodic system upgrades
• Understand data integration flow from / to Yardi and other JLL applications to solve end user issues
• Support Business Reporting Requirements
• Create and configure custom account trees/charts of accounts
• Provide support for our annual SOC I and/or II audits with outside auditors
• Create and configure custom reports
• Troubleshoot end user report issues
• Coordinate with other teams when applicable
• Support JLL Application software
• Yardi Voyager 7s
• Yardi Retail Manager
• Yardi Advanced Budget and Forecast Manager
• Yardi Multi Family
• InvoiceER
• Qlicksense
• Proactis
• Other applications as required by our global team

Benefits

• Total Rewards program
• Competitive benefits and pay