Professional, Application Support

Join our specialised Product Specialist team as a Product Specialist focused on enterprise application management and user enablement, serving as a Subject Matter Expert (SME) for critical business applications and providing comprehensive functional and application support to Valuations business across the United States.

Requirements

• Serve as Subject Matter Expert and primary contact for enterprise business applications
• Provide comprehensive functional and application support for products hosted on cloud infrastructure
• Troubleshoot user access issues, workflow problems, and application functionality errors
• Configure and maintain workflows, templates, user permissions, and product functionality
• Monitor system performance, resource utilization, and generate business usage reports
• Implement and maintain backup and disaster recovery procedures
• Serve as primary contact for user support requests across US time zones
• Create and maintain functional documentation and user guides
• Conduct user training sessions and knowledge transfer for regional teams
• Collaborate with business teams and IT for system integrations and support initiatives
• Support business continuity planning for critical applications

Benefits

• Opportunity to work with cutting-edge enterprise applications and cloud technologies
• Role as product subject matter expert with significant autonomy and responsibility
• Exposure to large-scale application implementations and user support operations
• Collaboration with cross-functional teams and external vendor partners
• Professional development opportunities in cloud technologies and enterprise application management