Sr Director, Global People Services & Analytics

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Location: Remote US

About the Role

Cloudflare is seeking an innovative, collaborative and technically-oriented executive to lead and oversee the company’s entire employee lifecycle and transform the employee experience. You will also oversee and evolve Global Mobility and our People Analytics vision and strategy, taking our data solutions to the next level and scaling up our Mobility programs. Having recently exceeded $1 billion in revenue, the Sr Dir Global People Services will be joining at an exciting point of growth as Cloudflare plans to scale to $5 billion in revenue, and from 3,800 to 10,000 employees, in the next five years. Our focus is finding the best people to work at Cloudflare and enabling them to do their best work. As we continue to grow, scale and mature our operations, we are looking for a proven leader who is naturally curious about what we do, driven to help our people services team thrive, and relentless in pursuit of a world class employee experience.

• In this role, you will report to the Chief People Officer who is based in the Seattle area, and drive our global strategic people services initiatives, partnering closely with the leadership team and managers to develop and implement proactive solutions for a broad scope of activities, ensuring alignment on initiatives and priorities while developing and scaling a thriving global team.
• This is a unique and exciting opportunity to own and oversee 3 functions: People Services and Operations, Global Mobility, and People Analytics. This alignment enables seamless partnerships and streamlined execution of strategic priorities across these functions and the broader People team.
• You will serve as a strategic partner in designing the end-to-end employee experience at scale with a proven track record for using technology to innovate, creating a seamless and world class experience for candidates and employees through the entire life cycle of employment.
• We are looking to transform our data solutions utilizing Tableau in the most innovative ways to inform leaders and drive our business with best in class data analytics. You will oversee a small dedicated team of people analytics professionals who are passionate about data and taking our solutions to the next level.
• We passionately believe in leadership at all levels, and our fast growth has created a special opportunity to really stretch our team members to acquire new skills and grow on the job. You will help us get better at this by spending time with our people and developing and implementing programs that are responsive to our people’s needs, echo our values and will scale as we continue to grow both regionally and globally.

Responsibilities

• Lead the transformation of our global operating model for People Services, centralizing administration of employee lifecycle transactions, administration and People programs.
• Partner with People Team leaders to define a People Services strategy and roadmap that will ultimately transform our People function and support broader business goals.
• Lead a high functioning, highly skilled team with diverse skillsets, fostering their professional growth and development while cultivating a collaborative and high-performance culture that leads with empathy and curiosity.
• Oversee and scale our immigration and relocation programs and processes, ensuring alignment with our talent strategy and desired talent outcomes.
• Oversee and evolve our People Analytics function and team
• Design and lead enterprise-wide change management strategies to drive adoption of People team transformation initiatives.
• Build relationships with key leaders and stakeholders across the organization to influence and align on transformation vision and plans.
• Transform our employee support process with artificial intelligence-driven solutions and self service tools that empower a growing and distributed workforce.
• Establish key performance metrics that drive quality and excellence throughout our solutions and team.

Minimum Qualifications

• Senior level experience leading global Shared Services and HR transformation with +15 years in senior leadership roles.
• Proven ability to lead complex initiatives with global and cross-functional executive stakeholders
• Ability to navigate and lead cross-functional teams through change initiatives associated with HR transformation.
• Demonstrated experience in taking things from “scrappy” to “scaled” in a high growth, fast paced environment
• In-depth understanding of People Analytics best practices, with the ability to move seamlessly from strategy development to execution, utilizing data to drive strategic and process decisions.
• Demonstrated ability building relationships and influencing senior leadership
• Experience in evaluating, developing and implementing operational improvements through automation, AI and process redesign to enable scalability and velocity
• Advanced degree in Business, HR, Finance, Operations, or equivalent experience

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.