Associate Website Designer

We are looking for an Associate Website Designer to join our team. As a website designer, you will provide customer support to our existing website customers while actively contributing to the new customer setup and onboarding process. You will work with a diverse team of different personality types, lead and collaborate with them, and stay up to date with website trends and development techniques.

Requirements

• Managing support tickets through our ticketing system from live customers with published websites while maintaining the required SLA
• Managing all records and upkeep all task management systems related to websites services
• Working with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice calls
• Resolving and handling customer complaints, and ability to handle deadline-driven pressure
• Taking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers
• Gathering property details and website requirements then organizing the information for the website designer’s reference
• Proactively communicating with customers and providing timely updates on the project progress
• Managing multiple account timelines, completing of requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer
• Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer requirements
• Assisting the customer in acquiring domain names, updating domain settings, and publishing websites
• Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder
• Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement
• Using a consultative approach in maintaining our high quality, professional, hospitality websites and communicating with all customers
• Handling the creation of landing pages or single-page websites
• Managing internal escalations and coordinating with internal teams to give website onboarding updates or resolve customer concerns
• Using tools (AI) to create visual elements or content that are in line with our customers’ branding
• Proofread content and correct errors

Benefits

• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
• Monthly Wellness Fridays - enjoy an extra long weekend every month
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling and knowledge transfer.