Fares and Ticketing Consultant

Overview and what we offer

• Mon - Friday 37.5hrs on a 8am - 8pm shift pattern

• Location - Remote

• Refer a friend for £1000 bonus which is unlimited!

• Generous holiday entitlement

• Day off for your birthday

• Staff Awards

• Hotel and airline discounts

• Employee Assistance Programme

• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!

• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

• At Clarity we not only listen, we adapt and we deliver

Who we are and what we do

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service.

Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Our peopleAre the heartbeat of our business and we invest heavily in training and development through our dedicated training academy and personal career development growth programmes

Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part ofThe Portman Travel Group click here to view ourLinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group

Departmental Information

The central Ticketing team is a team of highly skilled agents who manage queues within GDS systems, process air tickets and EMD's for ancillaries, reissues for flight amendments and refunds. The team have a great knowledge of air fares and ever changing airline rules and policies. They also look after the loading of Net fares and other admin duties including BSP, invoicing, monitoring mailboxes and resolving queries.

Purpose of the role overview

We are looking for a Fares & Ticketing Consultant to join a highly skilled ticketing team. To manage the queues within GDS systems, process air tickets, quotes / reissues and refunds. Admin duties including BSP, accurate invoicing, monitoring mailboxes and resolving queries. Loading Net fares in to Net fare manager and other systems.

Accountabilities

• Process air BSP tickets and issue EMD’s for ancillaries in line with SLA’s
• Ensure accuracy in accordance with airline rules and regulations to reduce ADM bill
• Process quotes and reissues, both automatically and manually, in a timely and accurate manner
• Managing involuntary flight schedule changes that cannot be automated
• Accurately process data and issue invoices
• Support any commercial agreements in place through Air Fares Unit

• Liaise with airlines when required

• Ensure that communication channels are well established and maintained (internal & external)
• Monitor team inboxes and prioritise tasks
• Portray a professional and knowledgeable manner at all times
• Continuously strive to improve standards to meet and exceed objectives
• All work handled in line with current GDPR regulations

Requirements

•Knowledge of Galileo is essential (primary GDS), with an excellent understanding of fares & ticketing. (other GDS’s desirable).
•Highly attentive to details with a firm focus on ownership and accountability
•High level of accuracy and ability to follow complex instructions
•Ability to work with different systems and liaise with airlines

•Knowledge of BSPlink is essential

•Knowledge of Travelpower preferred

•Professional written and verbal communication skills in English
•Good listening and communications skills
•Good customer service skills
•Ability to think logically and consider all relevant aspects with strong analytical skills
•Ability to pass on knowledge and skills to others through effective training
•Excellent organisational and time-management skills with the ability to multi-task and work with own initiative
•Strong Investigative skills
•Highly motivated with ability to work in a challenging, fast-paced, and dynamic environment