Overview
We are looking for a Solutions Engineering Manager to lead client implementations, provide technical expertise, optimize processes, and ensure customer satisfaction across ecommerce platforms.
Company Details
Blotout provides scalable tracking and analytics integration solutions for ecommerce platforms. Visit: https://blotout.io/
Requirements
6+ years in technical customer-facing roles, 2+ years in leadership, preferably in solutions engineering or SaaS implementation.
Strong technical background in JavaScript (ES6+), web development, and ecommerce platform integrations.
Experience with platforms like Shopify Plus, BigCommerce, or custom builds.
Hands-on experience implementing tracking and analytics solutions for mid-market clients.
Strong mentoring and team leadership experience.
Excellent communication skills for technical discussions with developers and customers.
Responsibilities
Lead a team of 3-4 Solutions Engineers, providing guidance and performance management.
Oversee implementations, ensuring quality, timely delivery, and customer satisfaction.
Optimize implementation processes and create scalable methodologies.
Collaborate with Sales, Product, and Customer Success teams to define requirements and scope implementations.
Track key performance metrics like success rates, satisfaction scores, and deployment timelines.
Participate in hiring and onboarding Solutions Engineers.
Provide product feedback based on customer interactions and implementation challenges.
Job Details
Mode: Remote
Work hours: 6:00 PM to 12 AM (non-negotiable), flexible during the day for async work.
Interview Process
Screening Round
Technical Assessment
Technical Interview
Important Note
ClanX is a recruitment partner, helping Blotout hire a Solutions Engineer Manager.
India
