Senior Cloud Engineer - Observability

What You’ll Do

Are you driven to uncover what others can’t see? As an Observability Engineer at NetDocuments, you’ll be at the forefront of building and evolving the systems that power deep, actionable visibility across our entire stack. In our high-velocity SaaS environment—where developers own what they deploy—your work will enable hundreds of engineers to proactively detect, diagnose, and resolve issues before they reach our customers. You’ll help define and execute observability strategy using modern tools like Datadog, OpenTelemetry, and CloudTrail—all within a cutting-edge, AWS-native ecosystem. If you thrive on impact, ownership, and making complex systems clear, we’d love to meet you.

This role reports to the Director of Cloud Engineering

You will:

• Lead and evolve the company-wide observability strategy across infrastructure, applications, and end-user experience.
• Act as the primary owner and administrator for observability tools including Datadog, OpenTelemetry, AWS CloudTrail, and CloudWatch.
• Collaborate with engineering, platform, and operations teams to define standards for logging, metrics, tracing, and alerting.
• Develop and maintain standardized instrumentation libraries, dashboards, and alerting frameworks.
• Build and manage synthetic monitors, golden signals, and runbooks to support rapid incident detection and response.
• Ensure meaningful dashboards and actionable alerts are available to all development teams.
• Provide hands-on troubleshooting support and observability training as needed.
• Monitor and optimize the cost and performance of observability tooling.
• Stay up-to-date with the latest observability and AWS-native monitoring capabilities.
• Contribute to a culture of proactive monitoring, continuous improvement, and incident prevention.

What You’ll Need to be Successful

• 7+ years of experience as a cloud engineer.
• 3+ years in an Observability, SRE, DevOps, or Cloud Infrastructure role.
• Strong hands-on experience with Datadog, OpenTelemetry, AWS CloudTrail, and related observability tooling.
• Deep understanding of metrics, logs, and traces—plus the ability to implement and interpret golden signals.
• Experience supporting observability platforms at scale in modern, distributed environments.
• Proficiency with AWS services (e.g., VPC Flow Logs, CloudWatch, EC2, S3, Route53, Load Balancers, ECS).
• Familiarity with CI/CD pipelines and Infrastructure-as-Code (IaC) tools—especially Git, Terraform, GitHub Actions, ADO Pipelines or Harness Pipelines.
• Solid understanding of microservices, SaaS architecture, and DR/resiliency practices in AWS.
• Strong collaboration and communication skills with the ability to influence engineering teams.
• Bachelor’s degree in Computer Science, Engineering, or related field—or equivalent experience.

What Will Make You Stand Out

• You hold one or more AWS certifications and stay current on the latest platform capabilities and best practices.
• You enjoy mentoring others, sharing expertise, and helping elevate the technical maturity of your team.

What You’ll Love About NetDocuments

• The People!
• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4%
• Flexible PTO (typically 3 to 4 weeks a year)
• 10 paid holidays
• Monthly contributions for life activities wellness
• Access to LinkedIn learning with monthly dedicated time to explore

Compensation Transparency

The compensation range for this position is: $145,000.00- $157,000.00

The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations.