Senior Systems Engineer

The Senior Systems Engineer is a global technical & customer service role that provides L3 Microsoft 365 Suite support and participates in various technology initiatives & projects. Your duties will include managing and supporting the company’s Microsoft 365 environment, ensuring system availability, integrity, security, and support of internal end-users globally. The ideal candidate will have a deep understanding of Microsoft Office 365 services, and a strong background in: Power Platform and Power Shell scripting.

You will be an integral member of a global IT team, spanning 40+ countries in nearly every part of the world. You’ll have an opportunity to work with various teams and learn about new technologies.

Essential Duties and Responsibilities:

• Microsoft Office 365 technical subject matter expert to include expert level understanding of Microsoft Power Platform, Exchange online, Teams, SharePoint Online, Graph PowerShell scripting, Azure AD, Security, Intune etc.

• Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability.

• Configuration and maintenance of policies, settings, and packages within the Microsoft 365 ecosystem.

• Promote innovative solutions to internal clients regarding Microsoft Productivity offerings.

• Drive continuous improvement efforts.

• Take ownership of issue\request through resolution or escalation.

Minimum Required Qualifications

• 7+ years of relevant experience, particularly managing a medium/large size environment.
• Demonstrated Expert level knowledge of entire Microsoft Office 365 suite product and solutions especially Power Apps, Power Automate, Power BI, and Microsoft Copilot Studio.
• Building and executing PowerShell scripts and Power Apps
• General knowledge of networking – IP, DNS, SMTP.
• Knowledge Slack administration preferred but not required.
• Knowledge of Identity management product such as Okta.
• Working knowledge of ITIL processes.
• Microsoft O365 Certification preferred but not required.
• Azure Certification preferred but not required.
• ITIL Certification, preferred but not required

This position requires working in a designated shift from Monday to Friday Central time 9:00 am - 5:30 pm. (5:00 pm-1:30 am Bulgarian time)