Coordinator - Operations Delivery

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.

What will you be doing?

Retail Gateways are a collaborative technology platform that integrates retailer data assets, implements workflows and key business use case reports tailored to the retailer’s business processes, and serves as a single source of truth for retailers and their suppliers. This solution includes Point-of-Sale, Market Measurement, Loyalty, Retail Media, Supply Chain, and analytics for Price, Promotion, and Assortment.

As a Coordinator III, you will be responsible for working with the delivery team to identify and enact opportunities for long term improvements. The delivery team is responsible for the daily deliverables, your focus will be to make that process better.

Job Responsibilities

• Understand and observe day to day process of delivery team to help improve delivery timeliness and quality.
• Coordinate hardware changes and improvements, such as server and white box issue resolution, upgrades, maintenance, etc.
• Develop strong working relationships with international colleagues across multiple functions.
• Drive process improvement everyday by identifying and implementing changes that will advance quality and/or efficiency.
• Ensure the root cause of any issue has been identified and creating preventative measures to avoid future risks.
• Work closely with Manager on projects and improvements which are outside of the day-to-day activities.
• Actively engage with those in and out of production on challenges and suggested improvements to process/timing.

Requirements

• A relevant college degree, with demonstrated course work related to data analytics or like.
• Work experience which demonstrates your knowledge level, your team player skills and flexibility.
• Naturally rigorous and organized, you possess solid problem solving and decision-making skills.
• Enthusiastic and open to learn technical processes. You have a collaborative approach to working and strong communication skills.
• Solid knowledge of MS Office (Excel, Word, PowerPoint). Advanced skills in this regard are advantageous.
• Self-directed; strong ability to work independently, to troubleshoot and resolve issues.
• Experience in an environment working and collaborating across time zones is preferred.
• Strong communication skills are a must, to comprehend and articulate issues.
• Ambitious to perform well and to assist others, when possible, to improve performance.
• Strong sense of ownership and accountability for tasks.

Circana Behaviors

Our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): Remote