Associate IT Applications

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Why Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
• We believe an inclusive, diverse, and barrier-free work environment makes for empowered and committed employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and offer a variety of paid family leave programs.
• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
• We know that financial security is important. We offer competitive salaries and incentive programs, RSUs (job-level specific), and an employee share option purchase program.
• We realize time away to recharge is non-negotiable. We offer flexible paid time off!
• Great work deserves recognition. We have a robust recognition program with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

Ciena IT is looking for an early career candidate who is hungry to continuously learn, implement, support, and automate industry-leading technologies in network and security. This is a critical role in the IT Infrastructure and Operations organization as a key contributor to the Global Network Services Team.

You will

Learn:

• SD-WAN and Multi-Cloud secure connections
• Cloud-based firewalls, IDS & IPS
• Enterprise Core Routing & Switch
• Enterprise Wi-Fi

Implement:

• Products – Ciena, VeloCloud, Zscaler, Aruba, Juniper, Palo Alto, Fortinet
• Cloud – Azure, AWS, OCI Interconnections, Firewalls & Web Application Firewalls

Operational Support:

• Participate 24x7 scheduled On-call rotation
• Handle trouble ticket escalations from the Service Desk, other IT teams or Business Units
• Drive escalations to resolution with technology vendors
• Own Root Cause Analysis and Long-Term Fix

Automation:

• Orchestration & Configuration Management – Terraform & Ansible

What Does Ciena Expect of You?

• Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
• A customer-first mentality – what’s important to the customer is also important to you.
• Agility – you are readily able to manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem solving.

• Communication expertise – you possess the ability to tailor your message and ideas to the audience to ensure understanding and consensus.
• The flexibility to work independently and as part of a broader team – you thrive in a team environment, are comfortable working independently, and know how to get things done in a virtual environment.
• Relationship builder – with a proven ability to influence, you’re able to quickly develop trusted connections and get work done through others.

The Must Haves:

• B.Tech. or MCA degree , or related degree or relevant experience

• Strong interpersonal skill with emphasis on collaboration, communication & organization
• Reliable work ethic to drive commitments to deliverables
• Openminded to accept feedback to adjust then grow
• Be a Change Advocate to think and do things differently
• Growth mindset to keep learning

Asset :

• Cisco, Juniper or Aruba certifications will be a good add-on
• Knowledge of Azure, AWS or OCI is a plus