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CFRACF

Client Success Manager

CFRA Research is a global leader in independent investment research, providing financial intelligence solutions and insights to help clients make smarter, faster decisions.

CFRA

Employee count: 51-200

United Kingdom only

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A Client Success Manager plays a critical role in servicing accounts that are key to the future success of the company. In this role you will work alongside the Senior Account Managers to execute on customized client engagement strategies to ensure our clients are deriving the maximum value from CFRA's services. The Account Management team works with the Sales, Research, Product, Marketing and Sales Operations Teams to develop an in-depth understanding of each client’s requirements and tailors’ solutions using CFRA content, products, and expertise to meet the client’s needs.

Key Responsibilities

  • Develop a deep understanding of your clients, including their objectives, needs, and working styles
  • Drive adoption of products/services
  • Monitor usage data to target inactive users
  • Maintain accurate users lists that reflect active users
  • Seek opportunities for growth, specifically with user adds, within existing accounts
  • Serve as the product expert for services within your client base
  • Conduct product trainings
  • Assist with inbound product and research related questions
  • Partner with Product to ensure client feedback is integrated into product enhancement roadmaps
  • Partner with Marketing on campaign strategies within existing accounts

Skills, Knowledge and Expertise

  • 1-2 years of experience in Customer Success, Account Management, or a related customer-facing role
  • Previous experience servicing Wealth Management accounts is highly preferred
  • Previous experience in a Research environment is highly preferred
  • Hands-on experience with CRM tools (preferably Salesforce)
  • Collaborative work ethic and a goal driven individual
  • Excellent communication and interpersonal skills with the ability to build rapport and trust with clients and internal teams
  • A customer-centric mindset with a passion for helping clients succeed
  • Ability to prioritize tasks and manage multiple client requests
  • Strong problem-solving skills and a proactive approach to addressing client challenges.

Benefits

  • Sick Days
  • PTO
  • Holiday Pay
  • Health, Dental, & Vision Insurance
  • Company paid Life & Disability Insurance
  • Competitive Pay
  • Performance Bonus
  • Pension

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Experience

1 year minimum

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About CFRA

Learn more about CFRA and their company culture.

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CFRA Research is a global leader in financial intelligence solutions and insights, dedicated to empowering clients to make smarter, faster decisions. Many investors and financial professionals struggle to find truly independent and unbiased research in a market often influenced by conflicting interests. CFRA addresses this challenge directly by operating without an asset management or investment banking arm. We don't manage money, make trades, or create financial products that could compete with our clients. This independence is the cornerstone of our commitment to providing objective analysis. Our customers, ranging from institutional investors and wealth advisors to corporations and individual investors, rely on us for timely and actionable insights across a multitude of global markets and research disciplines. We understand that navigating the complexities of the financial world requires a blend of deep expertise and cutting-edge technology.

Founded in 1994 as the Center for Financial Research and Analysis, CFRA has built a reputation for a proprietary approach that uniquely combines fundamental equity research, forensic accounting, fund analysis, public policy insights, and technical research. This comprehensive methodology is further enhanced by robust data analytics and next-generation technology, ensuring our clients always have access to our most up-to-date views and analysis. We are client-obsessed, and our mission is to be the most trusted global source of independent financial intelligence and innovation. Whether it's through our qualitative coverage of over 1,600 global companies, quantitative analysis of more than 15,000 companies, or in-depth ETF and mutual fund research, we provide the critical financial intelligence our clients need to achieve their business and investing goals. Our experienced team of experts is committed to delivering clarity and confidence in an ever-evolving financial landscape.

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