Regional Account Manager - Remote/Dubai

We are seeking a dynamic and qualified Regional Account Manager to join our innovative team in the fast-paced realm of Communication Platform as a Service (CPaaS). In this role, you will play a pivotal part in developing enduring relationships with clients while spearheading sales initiatives. As a Sales Account Manager, you will be tasked with not only meeting but exceeding customer expectations by addressing their needs promptly and ensuring a positive overall customer experience. The ideal candidate possesses outstanding communication and negotiation skills, coupled with a strong customer service orientation. Ultimately, we are looking for an individual who can contribute to the growth of our business by fostering successful, long-term client relationships.

Responsibilities:

• Proactively hunt and secure new business opportunities and logos within designated territory.
• Develop and execute strategies to acquire new accounts, focusing on expanding our client base.
• Foster strong and enduring relationships with clients, serving as their primary liaison.
• Take a solution-oriented approach to address the unique needs of each customer.
• Utilize existing and potential customer networks to grow our business presence.
• Resolve conflicts swiftly and offer timely resolutions to customer concerns.
• Provide leadership and mentorship to account representatives to drive sales success.
• Deliver regular updates on account status and transactions.
• Establish, communicate, and monitor sales targets, aligning them with company goals.
• Meet or exceed monthly, quarterly, and annual sales quotas by aggressively pursuing new business opportunities.
• Track key sales metrics, such as quarterly results and annual forecasts.
• Propose strategic initiatives to improve sales performance and identify avenues for growth.
• Strategically map out target accounts and territories to prioritize outreach efforts and optimize sales efficiency.
• Leverage sales tools and technology to streamline prospecting, lead management, and deal-closing processes for maximum effectiveness.

Requirements

• Proven track record of success in Sr. Sales Account Management

• Mandatory experience in the UAE and GCC markets

• Minimum sales experience of 5 years

• Proficiency in both English and Arabic languages is essential.

• Hands-on experience in sales with a demonstrated ability to deliver excellent customer experiences.

• Familiarity with CRM software and proficiency in MS Office, particularly MS Excel

• Solid understanding of sales performance metrics

• Exceptional communication and negotiation skills

• Bachelor’s degree in business administration, Marketing, or a related field

• Business acumen with a problem-solving attitude and a proactive approach to challenges