United States onlyLumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.
By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.
At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.
The Role
SR DIR SALES ENABLEMENT FULFILLMENT & COMMUNICATIONS will lead the teams responsible for implementing and operating Lumen’s sales and customer success enablement programs in support of Lumen’s sales and revenue objectives. As a dynamic leader focused on operational excellence within the Marketing Programs team, your expertise and operational excellence thinking will be crucial in ensuring that Lumen’s commercial teams in Sales and Customer Success have the right skills, product fluency and capabilities to accelerate sales and revenue growth for the company. Overall, you will play a pivotal role in implementing comprehensive enablement strategies. You will build the ensure the professional readiness of Lumen’s sales and CS professionals in support of aggressive improvements in sales, revenue and related KPIs.
The Main Responsibilities
- Leads the team responsible for implementing innovative, world class sales enablement programs aligned with Lumen s sales and revenue objectives, implementation of coaching clinics, driving sales acumen and increasing participation rates in Lumen s Grow and Nurture portfolios
• Implements the tools, content and skills needed for our commercial teams to successfully drive exponential growth in sales and revenue
• Interfaces with Marketing, Sales, Customer Success and Product Management to understand the needs of the commercial (sales and CS) teams, uses data and feedback to measure impact of enablement programs and drive continuous improvement in sales fluency, etc
• Develops sales enablement programs to ensure world class programs that allow our commercial teams to meet and exceed industry benchmarks for key metrics including participation and close rates for our growth portfolio
• Creates a structure for coaching clinics to ensure sales fluency, participation and acumen
• Ensure sales and CS professionals are prepared to perform at world class standards in order to drive substantial improvement to sales and revenue
• Leads the creation of Sales Enablement Content against a world class bill of materials, understanding best practices for ensuring fluency in highly technical portfolio area including (but not limited to) Edge, Cloud, Security, Networking (including Network as a Service) and Unified Communications and Collaboration Ensures Sales and CS professionals have clarity around all aspects of their role, including the rollout of sales plans, compensation, account plans Enables communication plans to ensure there is process and entrance criteria clarity across the organization for enablement initiatives
• Ensures Sales and CS professionals are prepared to quickly, accurately and consistently foster leads and prospects developed through Lumen s Marketing campaigns
• Define the gold standard bill of materials for commercial team excellence
• Reviews Key Performance Indicators (KPIs), and other Enablement metrics to inform and make recommendations on future enablement investments and opportunities for improvement
• Develops Enablement programs for business critical ad-hoc and executive projects
• Leads Campaign Enablement, Skills Development and Coaching teams
What We Look For in a Candidate
- Bachelor’s degree in marketing, business, or a related field, or equivalent. (or equivalent experience)
• 10+ years of relevant experience in B2B sales enablement strategy, with 5+ in a leadership role.
• Ability to successfully recruit, hire, develop, reward, and retain a team of highly strategic and specialized individuals.
• Expert in world class sales fluency, and sales framework with ability to align these to Lumen’s sales processes, overall business strategies, outcome selling, sales tooling, etc.
• Proven experience in enablement program development within the technology industry.
• In-depth knowledge of relevant market trends, customer behavior, and competitive landscape.
• Creative thinking and a passion for innovation in enablement strategies.
• Strong analytical skills with the ability to interpret data, extract insights, and make data-driven decisions.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and senior stakeholders.
• Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
• Strong team player with an ability to plan, influence and execute in a highly matrixed environment.
• Ability to react and adapt to changes in business priorities in a dynamic and fast-paced environment.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$183,621-244,827 in all states.
What to Expect Next
Requisition #: 341727
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
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To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
CA and US only