United States onlyWant to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we’re just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup.
About Cents
Cents is a New York–based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Our all-in-one, business-in-a-box platform helps operators start, manage, and expand their businesses through a market-leading suite of SaaS and hardware products. By building a modern system to power the garment care industry, our goal is to outsource laundry day to the local business.
Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We’re adding great talent to help achieve this mission, and that’s where you come in!
About The Role
As the Hardware Solutions Technical Expert, you’ll be the driving force behind the successful deployment, installation quality, and ongoing technical excellence of our national hardware and software solutions. You’ll bring deep hands-on experience with laundry equipment, payment systems, and laundromat technology to support and elevate our installation ecosystem. This role blends technical leadership, field expertise, and program development—you’ll oversee and document key installations, build a national installer certification program, and work closely with Engineering, Product, and Operations to ensure our solutions are consistently installed to the highest standards.
This position is ideal for someone who thrives in a fast-moving environment, enjoys being hands-on with hardware and software, and excels at building strong relationships with partners and internal teams. You’ll play a central role in improving installation quality, shaping our technical workflows, and supporting Cents as we continue to lead the industry in integrated laundry technology.
Key Responsibilities
- Lead, conduct, and oversee mechanical installations of laundry hardware, payment systems, and related software, ensuring accuracy, reliability, and consistency across all deployments.
- Manage high-priority or complex installations on-site, including travel when needed, to supervise, install payment device hardware, troubleshoot, and document end-to-end workflows.
- Build, launch, and manage a national Installer Certification Program to standardize installation quality and train both internal teams and external partners.
- Create clear, detailed technical documentation—including installation guides, workflow diagrams, troubleshooting steps, and best-practice procedures—to support scalable and repeatable field operations.
- Collaborate with Engineering, Product, Operations, distributors, and laundromat owners/operators to resolve issues, refine workflows, and drive continuous improvement of hardware and software systems.
- Act as a technical point of escalation for installation challenges, working cross-functionally to identify root causes and recommend long-term solutions.
- Monitor installation performance, gather partner feedback, and identify patterns or opportunities to improve hardware reliability, process efficiency, and customer outcomes.
- Build and maintain strong relationships with equipment distributors, operators, and internal teams to ensure alignment, trust, and a seamless installation experience.
Qualifications
- Strong mechanical and technical aptitude with 5+ years of hands-on experience installing laundry equipment, payment systems, and related hardware/software.
- Comfortable working in a fast-paced, evolving environment and able to adapt quickly to new technologies and processes.
- Proven ability to collaborate effectively with cross-functional teams and external partners, including equipment distributors and laundromat operators.
- Excellent documentation skills with experience creating technical workflows, installation guides, or process playbooks.
- Skilled at managing multiple projects simultaneously, from site oversight to program development.
- Experience working with technical tools, field service systems, and workflow documentation platforms.
- Bonus points for experience in laundromat operations, IoT-connected devices, or hardware/software integration environments.
About Us
There’s a Laundry List of Why You’ll Love Working at Cents!
We are leaders - Leadership is not exclusive to the management team, but something everyone at Cents embraces and wants to get better at.
We are overachievers - The only true way to predict the future is to build it yourself. No excuses. Give 100% at all times.
We are students - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
We are committed to diversity and tight knit community - We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Benefits and Perks
We offer great compensation packages, comprehensive health benefits, & believe in a strong cohesive team atmosphere. Work from-home office stipend, virtual team events, and access to learning opportunities from our team and network of advisors, and investors are just the starting point.
- Competitive salary
- Equity
- Unlimited PTO and paid holidays
- Remote-first with offices in New York City and San Francisco
- Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
- 401(k)
- Work-from-home and commuter benefits
- Laundry allowance to support our customers’ businesses
- Comprehensive training, learning, and development programming
- Access to hundreds of discounts and rewards from renowned vendors, including deals on health & wellness, travel, dining, auto insurance, and so much more!
Please be aware that all legitimate recruitment communications from Cents will come through our official channels (@trycents.com email domain, our official careers page, or verified phone calls following email introductions).
Also please note that we will never ask for money or sensitive financial information. If you are contacted through other means or asked for such details, please assume that the communication is not legitimate. Please forward any such communications to us at concerns@trycents.com and we can confirm this for you.
