Endpoints Analyst

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. 🏆

Our remarkable eNPS score of 74 is a testament to our unwavering commitment to cultivating an extraordinary culture. 🌟

But we're not stopping there. We're on a mission to redefine the customer experience, eliminating everyday friction for our valued clients. Join us in building a truly exceptional company, dedicated to continuous improvement.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for an Endpoints Analyst who will play a pivotal role in maintaining the integrity and functionality of our client's software application.

Requirements

Here's what you'll be doing:

• Troubleshoot and resolve technical issues related to application functionality, performance, and integration.

• Perform root cause analysis for recurring technical problems and implement solutions to prevent future occurrences.
• Develop and maintain technical documentation, including troubleshooting guides, FAQs, and knowledge base articles.
• Collaborate with cross-functional teams to identify and address application issues.
• Participate in the deployment and implementation of software updates and patches.
• Provide training and guidance to end-users on the use of software applications.

Here's what you'll bring:

• Previous experience in a Managed Service Provider (MSP) environment.
• Strong communication and interpersonal skills.
• Knowledge of group policy and Intune application deployment.
• Familiarity with ITIL Change Management processes.
• Excellent documentation skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.

Please note that all team members must have a valid state-based Working with Children Check (WWCC), Police check, and be authorised to work in Australia.

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at CT, we encourage you to take that leap and hit the "Apply" button. Our expert Talent Acquisition team will look into your unique experience and perspective. You could be the missing piece that transforms CT and takes us to new heights. We thrive on the richness of diverse ideas, and we wholeheartedly welcome applications from individuals like you.

Apply today and help us in building a future where diversity is celebrated, where inclusion is second nature, and where every voice is heard.

Benefits

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.