Senior Manager, Behavioral Health Utilization Management

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.

Candidates MUST reside in Arizona. There are occasional in person meetings at our Tempe and/or Tucson offices.

Position Purpose: Manages the behavioral health (BH) utilization review clinicians to ensure appropriate care to members. Oversees and works with senior leadership on utilization management issues related to member care, provider interactions, and facilitates operations within utilization management.

• Oversees the behavioral health (BH) utilization review clinicians and ensures compliance with applicable guidelines
• Reviews and analyzes BH utilization management (UM) activities, over/under utilization, operations, costs, and forecasted data to identify areas for improvement within UM to align to goals and objectives
• Manages and tracks achievement against goals and objectives and HBR performance for BH utilization management team to achieve cost-effective healthcare results and to ensure appropriate care to members
• Manages and reviews BH utilization management and financial reports to identify trends and areas of improvement and provide recommendations to BH senior leadership
• Oversees processes, regulations, contractual and accreditation standards, and industry best practices related to BH utilization management to ensure compliance with BH utilization management policies and procedures
• Identifies process improvements for the BH utilization management team to achieve cost- effective healthcare results and presents to BH senior leadership team
• Works with the BH senior leadership team to develop and implement UM policies, procedures, and guidelines that ensure appropriate and effective utilization of healthcare services
• Educates and provides resources for utilization management team on key initiatives and to facilitate on-going communication between utilization management team, members, and providers
• Oversees the People Leader in the training of BH utilization management team members to ensure adequate training and high-quality care to BH members
• Supports in developing the overall strategy for onboarding, hiring, and training new BH utilization management team members
• Provides support and career development feedback to Supervisors
• Leads talent management activities to develop and cultivate future leaders.
• Attends company meetings in absence of people leader
• Effectively manages escalated calls/issues that require additional research or special handling
• Leads and manage others in a matrixed/cross functional environment with tight timeframes and strict deadlines
• Leads and champions change within scope of responsibility
• Effectively presents information and responds to questions from peers, leaders and internal/external customers
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires Graduate of an Accredited School of Nursing or Bachelor's degree and 6+ years of related experience, including prior management experience.

3+ years management experience preferred.
License to practice independently, and/or have obtained the state required licensure as outlined by the applicable state required.
Strong knowledge of utilization management principles preferred.
Advanced understanding of medical necessity criteria for a broad range of BH services preferred.

License/Certification:

• LCSW- License Clinical Social Worker required or
• LMHC-Licensed Mental Health Counselor required or
• LPC-Licensed Professional Counselor required or
• Licensed Marital and Family Therapist (LMFT) required or
• Licensed Mental Health Professional (LMHP) required or
• RN - Registered Nurse - State Licensure and/or Compact State Licensure required

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act