Remote Technical Support Specialist - Education Tech

At the heart of Cengage Group is a deeply rooted belief in the power and joy of learning. As a global education and technology company, its culture is built around a singular, unifying mission: to make education more accessible, affordable, and effective for every student. The team at Cengage is driven by the conviction that every learner holds the potential to be unstoppable, and they design their tools and platforms to build the confidence and momentum students need to achieve their goals. This philosophy permeates their approach, enriching the relationship between educators and students by placing the learner at the center of all product development. They actively partner with educators to co-create solutions and share valuable student insights, ensuring their curated content is delivered in innovative ways that empower learners on their unique journeys.

Cengage Group's narrative is one of transformation and forward-thinking. With a rich heritage spanning over a century, the company has boldly evolved from a traditional print publisher into a leading edtech powerhouse. This journey reflects a commitment to embracing technology not for its own sake, but as a means to break down barriers and create tangible outcomes. The company fosters an environment of transparency, trust, and accountability, empowering its employees to reinvent education and help millions of learners achieve their dreams. Whether it's through upskilling, reskilling, or pursuing a degree, Cengage is dedicated to equipping individuals with the practical skills and competencies required to be job-ready and to lead choice-filled lives. This dedication extends across its global operations, with a presence in over 20 countries and sales in more than 125, touching the lives of over a billion learners worldwide.