Cengage Group is seeking a Customer Support Specialist for a work-from-home role focused on assisting customers with their digital solutions. Responsibilities include providing live support, troubleshooting technical issues, and maintaining accurate records. Ideal candidates should possess at least a high school diploma, strong analytical skills, and familiarity with Microsoft operating systems. Benefits include vacation accrual, healthcare coverage, and a 401K plan with matching contributions.
Remote Technical Support Specialist - Digital Solutions
Cengage Group is a prominent global education technology company, dedicated to making quality digital products and services accessible to millions of learners across the globe.
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About Cengage Group
Learn more about Cengage Group and their company culture.
Cengage Group is a global education technology company with a rich history of over 100 years dedicated to providing learners with the skills and competencies they need to be job ready. Established originally in 2007, Cengage has evolved dramatically, becoming a prominent player in the edtech industry. With a mission to make education accessible and affordable, Cengage has developed a wide array of digital products and services designed to assist students, professionals, and educators alike.
Our diverse portfolio supports various educational journeys—whether it be reskilling, upskilling, or pursuing degrees and certifications. Cengage operates with a strong focus on academic success, fostering an environment of trust and transparency in the educational sector. By continuously embracing innovative technology and integrated approaches, we are committed to transforming the educational landscape, making it more engaging and effective for learners.
Cengage Group
Company size
5000+ employees
Founded in
2007
Chief executive officer
Michael E. Hansen
Markets
Employees live in
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