Manager II, Insight Change Manager

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Job Summary

The Insight Change Manager is responsible for working with functional workstream colleagues to identify, conceptualize, and implement activities to ensure the successful use of Insight across the agency. S/he is well-versed in business process, people, and cultural change aspects of Insight across different business functions in CRS, support learning opportunities and resources, and manage Insight-related communications, engagement, and feedback channels to support increased knowledge and proficiency. The Insight Change Manager ensures Insight utilization and drive adoption to meet CRS needs.

Roles and Key Responsibilities:

• Review current approaches to change management, including communications, onboarding resources, stakeholder engagement, and learning.
• Lead and collaborate with Insight Team, Sponsors, and key stakeholders to refine the change management approach and activities moving forward.
• Liaise with HQ, regional and country leadership to continually evaluate gaps and opportunities.
• Work with the Insight team to regularly assess stakeholder engagement and user adoption using both system metrics and regular feedback loops to inform action.
• Lead the Insight Learning Program, collaborate with the Insight Team to provide relevant multi-lingual learning objects for users, and maintain the Insight resource library.
• Develop presentations and communications: draft, vet, finalize, and translate presentations and communications to be sent by the Insight Team and/or Sponsors.
• Support the Insight team and user community understanding around issues of Insight access, personas, and role mapping.
• Coach Insight team in matters related to change management and communications.
• As appropriate, liaise with Marketing and Communications team to create multi-lingual communications assets such as videos, newsletter/updates and other materials within the communications plan.

Basic Qualifications

• Bachelor's degree in Human Resources, Business Management, Organizational Development, Communications, or other relevant fields/
• At least 7 years’ experience in Organizational Change Management, Communications, or related area.
• Practical experience, knowledge, and application of change management principles, methodologies, tools.
• Experience in working in a team-oriented, international, collaborative environment

Preferred Qualifications

• Recognized certifications in Organizational Change Management strongly preferred
• One full life-cycle of Enterprise Resource Planning implementation strongly preferred
• Demonstrated experience with information visualization techniques

Knowledge, Skills, and Abilities

• Self-starter with ability to engage and bring others along
• Outstanding relationship-building, listening and negotiation skills
• Demonstrated ability to plan and complete work in a team environment and to build and maintain collaborative partnerships across organizational boundaries
• Strong organization, analytical and problem-solving skills
• Strong judgment and demonstrated ability to be discreet
• Strong writing and presentation skills with ability to adapt writing style to appropriate organizational ‘voice’
• Proven ability to work in a multicultural environment with respect and sensitivity for diversity
• High level of comfort with technology and eagerness to learn new tools
• Inquisitive and proactive
• Ability to adapt to shifting priorities, demands and timelines

Required Languages - Fluency in spoken and written English; Spanish and/or French a plus

Travel – Estimated 25%[ travel, including international (e.g. learning events) and domestic (e.g. headquarters meetings)

Agency REDI Competencies (for all CRS Staff)

Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Personal Accountability – consistently takes responsibilities for one’s own actions.
• Acts with Integrity - consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust - shows consistency between words and actions.
• Collaborates with Others – works effectively in intercultural and diverse teams.
• Open to Learn – seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – understands role in translating, communicating, and implementing agency strategy and team principles.

Supervisory Responsibilities: None but with potential supervisory responsibilities as the role evolves

Key Working Relationships

Internal: Insight project team, Insight Sponsors, Insight stakeholders across the agency, Senior Advisor for Strategy and Change Management

External: Service providers and implementation partners; peer organization staff

What we offer

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

EOE/M/F/D/V - CRS is an Equal Opportunity Employer. (For all US and International positions)