Skip to main content
HimalayasHimalayas logo
carwowCA

Customer Operations Representative (6m FTC)

Carwow is an online marketplace for buying and selling new and used cars, connecting consumers with dealers. They aim to simplify the car-changing process by providing transparency and a wide selection of vehicles.

carwow

Employee count: 201-500

Salary: 30k-60k USD

DE, ES + 1 more

Stay safe on Himalayas

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

We are looking for a Customer Operations Representative to join our team in Porto, Portugal. As a Customer Care Agent, you will be the first point of contact for our customers, providing exceptional support through various channels, including phone, email, and chat. The role involves efficiently managing workload, prioritizing urgent requests, and ensuring timely responses, while striving to meet or exceed daily/weekly workload targets and response times.

Requirements

  • Experience of working in a busy phone-based environment
  • Excellent spoken and written English
  • Proactive and self-starting mentality
  • Positive attitude and ability to work in a fast-paced environment
  • Ability to work effectively with team members, specialists, and other departments

Benefits

  • Competitive salary
  • Hybrid working (3 days per week in our Porto office)
  • Private Healthcare
  • Meal Allowance
  • Monthly coaching sessions with Spill
  • Enhanced holiday package
  • Annual leave (28 days)
  • Bank Holidays
  • 1 day for your wedding
  • 1 day off when you move house
  • Option to buy 3 extra days of holiday per year
  • Work from abroad for a month
  • Inclusive parental, partner and shared parental leave policies
  • The latest tech (Macbook or Surface)
  • Up to £500/€550 home office allowance
  • Generous learning and development budget

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 30k-60k USD

Location requirements

Hiring timezones

United Kingdom +/- 0 hours, and 2 other timezones

About carwow

Learn more about carwow and their company culture.

View company profile

At Carwow, we're driven by a mission to revolutionize the automotive industry, making it fairer and easier for people to change cars. We believe that buying or selling a car should be a moment of confidence, not confusion. That's why our platform is designed to provide complete transparency and empower our customers with all the information they need to make the best decision for them. Since our journey began in 2010, originally as Carbuzz, and relaunching as Carwow in 2013, we've grown into one of Europe's largest online car-changing destinations. Our culture is built on a foundation of putting people first, fostering an environment of engagement, growth, diversity, and inclusion. We're proud to have been recognized for our progressive, people-centric approach.

Our core values guide everything we do. We strive to be proactive, constantly challenging ourselves to improve and innovate. We believe in the power of positivity, maintaining an upbeat attitude even when faced with challenges. And above all, we aim to 'WOW' – not just our users and industry partners, but also ourselves and each other, by going the extra mile to deliver exceptional experiences. This commitment extends to our team, where we foster a supportive and collaborative atmosphere. We understand that our strength lies in our diverse and talented 'Carwowers' from various nationalities, all working together to make car changing a seamless and enjoyable process. We're not just a marketplace; we're a community dedicated to helping people navigate one of life's significant moments with ease and assurance, backed by world-leading content and a passion for all things automotive.

Employee benefits

Learn about the employee benefits and perks provided at carwow.

View benefits

Home Office budget

£500/€550 home office budget.

Share Options

Employee-friendly share options.

Life Assurance

Life Assurance - 4x annual salary.

Generous learning and development budget

Budget for learning and development.

View carwow's employee benefits
Claim this profilecarwow logoCA

carwow

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

20 remote jobs at carwow

Explore the variety of open remote roles at carwow, offering flexible work options across multiple disciplines and skill levels.

View all jobs at carwow

Remote companies like carwow

Find your next opportunity by exploring profiles of companies that are similar to carwow. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan