Customer Operations Specialist

Company Description

Are you ready to be a big part of something big?

At carsales, we're all about making buying and selling a great experience. For 25 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow.

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different departments and small enough to connect authentically with leadership.

Not something you’d expect from one of the country’s biggest tech companies, is it?

What’s on offer:

• A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world.
• We’re proud to be recognised as one of Australia’s Best Workplaces™ by Great Place to Work®, an AFR BOSS Best Place to Work, a Family Friendly Workplace, and WGEA Employer of Choice for Gender Equality.
• The support of a highly engaged, high-performing team including a leadership team that’s you’ll actually have face time with.
• 22 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender affirming care leave.

Job Description

What you’ll do

As a Customer Operations Specialist at carsales, your primary responsibility is to provide the best experience possible to all of our customers. This experience comes through offering customers quality support and assistance across multiple channels, such as phone, email, web and live chat. Working in a fast paced environment, you will be responsible for answering inbound customer service queries (voice and digital).

By assisting our customers through their journey and supporting them with their needs, you are contributing to the goals of the greater Customer Service Team, driving both customer satisfaction and loyalty in a positive direction.

Your role also includes helping maintain the day to day operations of the Success Team through tasks such as, advert approvals, fraud identification, adjacent product support and administrative tasks.

• Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).
• Understand and share expertise in problem solving and solving them quickly .
• Develop and support solutions that deliver exceptional customer service.
• Demonstrate understanding, motivations and expertise in meeting KPIs.

Qualifications

What we’re looking for

• Help to build and maintain our loyal customers and members.
• Know your way around a computer (and you can help people who don't).
• Reliable person with strong time management.
• Demonstrate empathy when dealing with customers.
• Work well under pressure.
• Savvy in technical troubleshooting/ problem-solving.

Additional Information

Why Apply?

When you work at carsales you don't just have a job, but you have a rewarding career. carsales is an equal opportunity employer who prides themselves on providing a diverse workplace that brings out the best in its people. We encourage everyone of all ages and background to apply. We know how important keeping that balance between work/life is and have a range of flexible working options on offer. We are open to this conversation during our recruitment process if you want to know more just ask!

We are continuing to recruit for talent during to COVID-19 pandemic. With many of our people working remotely, all interviewing and onboarding will be done virtually. Health and safety are our number one priority, so anyone who joins will work remotely until it is appropriate and safe for us to open our offices.

And just a quick one…

Successful candidates joining the carsales family are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis.