Associate Performance Manager

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

The Associate Performance Manager (APFM) is responsible for supporting the day to day operations and management of Dealer Inspire’s Field + Inside Accounts. The APFM will work closely with experienced Performance Managers and the Client Services leadership teams on the execution of tasks varying in scope and focus to streamline projects and ensure the continuous delivery of kick-ass customer experience. This role is intended as a promotional path into the Performance Manager role. Within 6 months in the Associate role, you should expect to be on a path to promote into the next in line role.

Duties & Responsibilities:
● Build trusting relationships with Performance Management team through efficient and accurate performance of duties as outlined
● Website Audits and updates - QC content and updates, ensure consistency across sites, confirm break/fix resolutions
● Assist in meeting preparation and reporting for Monthly Performance Review Calls
● Manage and qualify a queue of incoming requests
● Collaborate with requesters if there is missing or incomplete information to ensure timely and accurate execution of requests
● Collaborate with various internal departments to complete assigned activities Partner with management to identify efficiency and process improvements
● Assist in the overall achievement of quarterly retention goal of all clients for the PFMs that you support
● Responsible for ensuring processes are followed and deadlines are met based on established policies.
● Maintain accurate information in internal systems and tools ensuring all systems and tools provide a track record and transparent view of team activity
● Follow up on tickets and to do’s to make sure teams can complete their tasks in a timely manner
● Account coverage as needed for PFM team
● Communicate with customers directly via email, virtual meetings, and phone
● Represent a positive brand of DI during external client meetings and within internal regional teams

● Other tasks as assigned

Required Skills
● Excellent customer service and relationship building skills
● Knowledgeable in digital marketing including social media, SEO, SEM, and analytics
● Ability to resolve conflicts or problems both with internal and external clients
● Must be very organized, punctual, and detail-oriented
● Fast learner & interested in new technologies
● 1+ Years of experience in same or similar discipline

In the spirit of pay transparency, we are excited to share the base salary range for this position which is not inclusive of bonuses, benefits or other forms of compensation that the position may be eligible for. If you are hired at Cars Commerce, your final base salary compensation will be determined based on factors such as skills and/or experience. If the salary range is close to what you're seeking, then we encourage you to apply and learn more about the total compensation package for this position.

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans
• 401(k) with Company Match + Immediate Vesting
• New Hire Stipend for Home Office Set-Up
• Employee Stock Purchase Program
• Generous PTO
• Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
• Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.