Global Operations, Consultant

About Carrot:

Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. With Carrot, you can pursue your possible.

The Role:

We’re searching for a consultant who will assist in supporting our operations in Latin America. You will be a part of our Global Operations team, and work closely with the respective team members for and projects that touch. You will work with the team to conduct country-specific research involving health care systems and providers, local regulations, and pathways to care pertaining to our full suite of fertility and family-building programs. Your work will help power the local experience for Carrot members and customers across Latin America.

As an Operations Consultant, you will contribute to:

• Operations Research - Work internally with Global Operations on research for local complexities to support Carrot’s global knowledge base, multinational employer customer needs, and member inquiries managed by the Care Navigation team such as internally helping cases related to complex cross border reproductive care pathways.
• Strategic Problem Solving and Execution - Provide analysis, recommendations and then be able to drive a project through to completion in order to achieve objectives for the local region.
• External Relationship Management - With support from other members of the Carrot teams, you will assist in speaking and connecting with medical experts as well as fertility clinics, attorneys, and relevant agencies.

If you are excited about solving complex fertility healthcare issues, are a strong communicator with internal teams and external stakeholders, and have a desire to support work assisting individuals and couples as they bring children into their family, this may be the position for you.

The Team:

The Global Operations team focuses on the regional, operational, healthcare, and regulatory support of Carrot’s global offerings and programs. The team works collaboratively and cross-functionally across operational, clinical, member, and customer-focused teams to support Carrot’s rapid growth. You will be reporting directly to the Director of Latin America Operations.

Minimum Qualifications:

• Professional or personal experiences with fertility care, family-forming services, or health care in Mexico and Central America.
• 5+ years of professional experience
• Efficient and effective research skills
• Demonstrated ability to manage and efficiently complete multiple complex projects.
• Strengths with scoping projects, allocating time, and communicating to team
• Experienced and comfortable working remotely.
• Fluent (written and verbal) in English and Spanish

Preferred Qualifications:

• You are domiciled in Mexico
• Additional healthcare, fertility and/or family-building expertise about other countries in Latin America region
• Fluency in additional languages is a bonus

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $40-50/ hour USD. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.

Carrot is a remote-first company with teams in more than 40 states across the United States and dozens of countries around the world. It has received numerous workplace awards, including Fortune's Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications. Learn more at carrotfertility.com.