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The Implementation Project Manager is responsible for leading project delivery, ensuring the successful implementation and adoption of new mortgage servicing platforms, modules, or integrations. Focuses on supporting servicing operations – aligning system functionality with day-to-day servicing processes, compliance, and efficiency. Owns project execution from initiation through stabilization – managing operational and vendor deliverables, ensuring accurate translation of operational needs into system requirements and that servicing teams are fully prepared for rollout and post-go-live support. Perform all duties in accordance with the company’s policies and procedures, investor guidelines, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $90,000.00/yr - $100,000.00/yr.
What you’ll do:
Lead project management for implementation of system enhancements or conversions impacting core servicing operations.
Analyze and validate business requirements ensuring accurate translation of business needs into efficient system configuration or workflow design requests for vendor / IT execution.
Monitor vendor / IT performance to ensure timeliness and quality exceptions are met; escalate risks impacting servicing readiness.
Develop, make recommendation and maintain comprehensive project documentation, including rollout readiness plans and ensuring deliverables are completed accurately and on schedule, assist with issue resolution, and post implementation support.
Facilitate reoccurring project and stakeholder meetings, driving accountability for task completion, schedule adherence and operational alignment.
Provide executive-level updates on implementation progress, risks and configuration or product gaps.
Ensure all impacted teams have well defined procedures, proper training materials, and completed user acceptance testing specific to new system capabilities.
Exceptional project management, communication, and organizational skills
Proven ability to guide business operations teams through system transitions or process transformations
Demonstrated ability to align technology solutions with operational needs
Strong understanding of mortgage servicing workflows, including familiarity with agency servicing processing requirements
What you’ll need:
Bachelor’s degree in Business, Finance or related field or equivalent work experience.
Five plus (5+) years of experience managing system implementations, conversions, or vendor integrations.
Three plus (3+) years in the mortgage servicing industry.
Project Management Professional (“PMP”) Certification or similar certification preferred.
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.
What We Offer:
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
