Canada onlyWe're looking for a Partner Support Specialist to provide front-line support to our reseller and alliance partners, providing hands-on support, answering questions, and giving them the tools they need to drive our growth.
Requirements
- 3+ years of experience in front-line customer support or related roles, preferably in SaaS
- Excellent phone and virtual communication skills, with the ability to build rapport with internal and external stakeholders
- Strong written communication skills, including documenting processes, tasks, and support activities
- Proven problem-solving and technical troubleshooting skills, with the ability to learn new systems quickly
- Highly detail-oriented, with the ability to follow instructions carefully
- Ability to work effectively and independently, managing multiple priorities
- Demonstrated competence with CRM and office productivity tools (e.g., Zoho, Salesforce, Office, Zoom)
- Must reside in Canada
