Sales Coordinator II

Job Summary:

The Sales Coordinator II, in collaboration with team members and leadership, supports the sales strategy and sales enrollment initiatives to ensure annual sales goals are successfully achieved.

Essential Functions:

• Work with Leadership to provide support for the internal systems tracking of sales and commissions
• Manage daily onboarding of agents including validation of completion of required trainings, licenses are current and active, and agents are appointed using the appropriate systems and defined processes
• Coordinate commissions of agents by working with IT, Payroll, and Accounting departments as needed
• Manage the Agent Appointment database for brokered agents
• Work with Leadership to administer the SAP Workflow and ICM systems in all aspects of brokered agent onboarding and commission tracking and payments
• Identify opportunities for processes and process improvements
• Create and document standard operating procedures for all job functions
• Act as primary point of contact for broker questions relating to members, commissions, appointments, and material ordering with one call resolution goal
• Perform any other job duties as requested

Education and Experience:

• Associates degree in business administration, communications, marketing or related field or equivalent years of relevant experience is required
• A minimum of two (2) years of experience in customer service, preferably in the sales and marketing industry, is required
• Exchange, Medicare, and Medicaid Managed Care or Commercial Health Insurance experience is preferred

Competencies, Knowledge and Skills:

• Execute effective use of CRM system
• Proficient in in Microsoft Suite, to include Word, PowerPoint and Excel
• Maintain regulatory knowledge for compliance to state regulatory insurance, CMS, and CareSource requirements
• Excellent written and verbal communication skills
• Maintain state and federal regulatory knowledge for compliance
• Able to work independently and within a team environment
• Excellent interpersonal skills with high level of professionalism
• Effective problem solving skills with attention to detail
• Effective listening and critical thinking skills
• Ability to develop, prioritize and accomplish goals

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.