United States onlyWho We Are
NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We’re a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. To learn more, please visit: https://www.NFP.com.
Summary of Role:
This is a full-time position, working with the Benefits Administration and Claims Advocacy teams and reporting directly to the AVP, Benefit Administration. The position requires day to day claims advocacy for multiple clients. Claim Advocates are expected to provide excellent customer service each day, handle standard claims issues for clients and their employees and provide senior team members with assistance complex appeals as needed.
Essential Duties and Responsibilities:
- Act as a liaison between insurance providers and clients regarding employee status and eligibility for coverage
- Resolve standard claim issues and provide assistance with complex or non-standard claim appeals
- Verify completion and validity of claim forms
- Review company records to determine coverage
- Calculate amounts of claims and submit for payment
- Ensure all client data is entered into CRM System (SalesForce) in a timely manner.
Knowledge, Skills, and/or Abilities:
- Knowledge of Medical, Dental, Vision Plans and Flexible Spending Accounts required.
- Experience with Insurance Carrier self-service portals and call centers a plus.
- Strong Microsoft Excel and PowerPoint skills
- Strong oral and written communication skills
- Ability to thrive in a fast-paced and demanding environment
- Vigorous attention to detail, highly-organized with the ability to balance multiple tasks simultaneously.
Education and/or Experience:
- Four Year college or university degree or equivalent experience
- 1-3 years of benefit administration or claims processing required
Certificates, Licenses, Registration:
- NYS Life, Accident and Health License
Physical Demand: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and distance vision.
What We Offer
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
NFP and You... Better together!
NFP is an inclusive Equal Employment Opportunity employer.
