Pensions Operations Manager

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Job Description:

What you’ll be doing:

• To lead a team of Pensions Team Managers, to deliver first class, high quality service.
• Empower the team and provide support to ensure that staff increase their technical competency, improve the efficiency of their delivery and achieve the agreed level of quality output, whilst ensuring individual, team, and departmental objectives are met.
• Develop and maintain relationships with relevant stakeholders and/or clients.
• Maintain a clear understanding of the client’s requirements through demonstrating a good understanding of their contractual expectations
• Ensure that teams manage the Performance Management process including setting objectives, appraisals process, staff development and training and competence framework to assist staff achieve their full potential and help maintain and improve staff motivation and morale.
• Regularly review the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve processes and reduce potential complaints and business risks.
• Identify complaints at the earliest opportunity with a positive attitude, addressing the true root cause and implementing effective corrective action in order to prevent re-occurrence.
• Effective resource management, including short and long term demand data analysis and evaluation of resource availability to ensure contracted and operational targets are achieved.
• Supporting the use of the AI Tools, technologies, and process improvements to enhance service and improve member experience.

What we’re looking for:

• Pensions experience is essential preferably within a third party administrative operations
• Strong leadership skills with the ability to motivate and inspire your team
• Demonstrable operational management experience of an administration/back office function across multiple teams with multiple targets
• Client Management skills
• Strong communication skills both verbal and written, able to write meaningful reports
• Able to plan and prioritise conflicting deadlines and priorities

About Capita Pensions Solutions:

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

What’s in it for you?

• 💻 Remote working – work from wherever you’re happiest in the UK
• 💰 Competitive salary
• 🌴 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period
• ❤️ Paid volunteering day with a charity of your choice
• 🍼 Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave
• 🚴‍♀️ Cycle2Work scheme, pension, life assurance, and more

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next

Select Apply now to complete our short application and tell us more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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