Coaching Team Lead

ABOUT US

Calibrate is on a mission to change the way the world treats weight by redefining obesity care as a matter of biology, not willpower. Designed by world leaders in metabolic health, our program combines clinical research, personalized coaching, and lifestyle intervention to deliver lasting weight loss and improved metabolic outcomes. With obesity as America’s largest chronic condition, impacting 175mm adults in a $600B market, we’re closing the care gap by offering the first value-based model in obesity treatment.

Since launching Direct-to-Consumer in 2020, we’ve expanded into Enterprise channels to improve access, and our app-based experience supports members with coaching, tailored education, daily tracking, and community engagement across the four pillars of metabolic health: food, sleep, exercise, and emotional wellbeing.

ABOUT THE ROLE

Coaches at Calibrate create accountability and drive real results for our members. We cheerlead, support, and guide Calibrate members as they set and achieve incremental goals through the year-long Calibrate program.

As a Coaching Team Lead at Calibrate, you will be responsible for supporting a team of coaches. The primary focus will be to support, advise, and motivate coaches; while also supporting the manager to deliver exceptional member experiences, quality care delivery, and outcomes. In addition to the coaching responsibilities, Coaching Leads will partner with the Coach Managers to support each team's day-to-day needs, including escalations, coach training, answering questions, member coverage, and team building to support each team of coaches. The goal of the Team Lead position is to grow and develop as a leader on the team in supporting other coaches and assisting managers with administrative tasks. All disciplinary tasks will be completed by the Coach Manager.

This role does not engage in management tasks such as performance improvement plans or corrective coaching conversations.

The rate for this role is $24 per hour. The shift is 12:30 - 9:30pm EST.

KEY RESPONSIBILITIES

The day-to-day will consist of providing coaching and mentorship to ensure coaches are successful to deliver exceptional member experiences. You will:

• Meet all the job requirements of a Calibrate Coach
• Emulate Calibrate values consistently and champion our values to the team
• Support a team of coaches by providing guidance, coaching, and consistent feedback with collaboration and support from the Coach Manager. This includes onboarding, training, audits, cross functional collaboration, leading team meetings, answering questions, and assisting with daily operations in leading the team.
• Monitor and reply to Slack channel conversations and questions from the team in a timely manner
• Assist coaches in knowledge sharing with clear and reliable communication that aligns with company objectives
• Support and disseminate announcements and updates for the team in Slack in a timely manner
• Assist the Coach Manager with administrative tasks, including quality evaluation of coaching notes, tracking and improving member engagement, reviewing outcomes, providing improvement suggestions, and supporting member satisfaction to meet performance metrics and Calibrate’s business objectives.
• Daily operational support with medium to low risk escalations for the coaching team to build a best-in-class experience for our members and coaches
• Become an expert on our internal systems, processes, and technology to actively assist coaches
• Partner with the Coach Managers to identify learning opportunities and address knowledge gaps, ensuring effective training for all coaches.
• Partner with coaches and Coach Managers to build shared learnings and provide consistency for all of our members
• Support the team by responding to Zendesk messages and rescheduling requests within 48 hours, and assist with Slack channel responses as appropriate for the Coaching Lead role.
• SME in Calibrate Central to support training and troubleshooting for coaches
• Support Coach Manager in miscellaneous tasks as assigned and within scope
• Perform a minimum of 20 hours per week coaching and about 20 hours per week of Team Lead duties.
• Maintain good standing with members and member engagement to ensure performance metrics are met for coaching role
• Support miscellaneous tasks as assigned by the Coach Manager, within the scope of the role.

QUALIFICATIONS

• Internal applicants are required to have been rated as achieving on both of their last 2 Performance Reviews, if applicable.
• Internal applicants must have been in a coaching role for a minimum of 6 months.
• 5+ years of Coaching experience required or Certifications/Advanced Degrees
• SME in content, training and coaching at Calibrate
• 5+ years of professional work experience required
• Ability to effectively work remotely having strong computer skills (Google Suite, Slack, Video Conferencing) and ability to work on a computer for extended periods of time
• Flexible, adaptable and self-motivated
• Be self-motivated and able to work independently in a remote environment
• Possess excellent time management and organizational skills
• Innovative with exceptional problem-solving skills

BENEFITS

At Calibrate, we’re committed to putting our team members in control of their health. In 2026, we are proudly offering the following benefits:

• Enjoy a generous paid time off policy, including multiple paid company holidays, wellness days, and floating holidays to support your work-life blend.
• Medical, dental, and vision benefit options to keep you and your family healthy.
• Calibrate-funded disability and basic life insurance, ensuring peace of mind during unforeseen events.
• Access to several wellness programs, including a complimentary Headspace membership, and therapy on your schedule with Headspace Care.
• Employee Assistance Program through Principal to receive counseling on a wide range of topics.
• Remote-first ways of working, with the flexibility to work from any state.
• Competitive paid parental leave program to support new parents.

OUR VALUES

Members First. Always.

Every decision starts with one question - Will this improve the health and the experience of the people we serve?

Outcomes That Matter.

We measure success through sustained weight loss and meaningful improvements in cardiometabolic health.

Integrated Care Wins.

Obesity care requires more than medication alone. We combine clinical care, behavior change, and technology into one coordinated care model.

Relentless Improvement.

We continuously learn from outcomes, data, and our experience to refine our care model and raise the standard of obesity treatment.

Great Partners.

We strive to be easy to work with and trusted by patients, employers, clinicians, partners, and our fellow Calibraters.

Calibrate is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. To achieve our mission of changing the way the world treats weight, we are building an environment where every Calibrater can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics as required by law and as a matter of our company values.