LATAM Business Development Assistant

Responsibilities:

1. Merchant Acquisition & Expansion

• Identify, recruit, and onboard top-tier P2P merchants to strengthen market liquidity and competitiveness.
• Develop and maintain relationships with high-volume merchants, OTC desks, and arbitrage communities.
• Expand merchant coverage across strategic fiat currencies.
• Conduct market research to identify new business opportunities and emerging trends.
• Collaborate with local communities, KOLs, academies, and merchant networks to drive merchant acquisition.

2. Merchant Retention & Growth

• Build long-term relationships with merchants to ensure engagement and retention.
• Monitor merchant performance, transaction volume, ad activity, and operational quality.
• Develop incentive and retention strategies to prevent churn among key merchants.
• Provide operational support, campaign assistance, and best practices to optimize merchant performance.
• Collect merchant feedback and work internally to improve the P2P ecosystem and user experience.

3. Business Development & Partnerships

• Establish strategic partnerships with crypto communities, P2P schools, OTC groups, and trading communities.
• Support online and offline events to increase P2P brand visibility and merchant engagement.
• Collaborate with KOLs and affiliates to expand the local P2P ecosystem.
• Identify growth and expansion opportunities within the local market.

4. Cross-Functional Collaboration

• Work closely with Risk, Compliance, Customer Support, Product, and Operations teams to ensure a seamless merchant experience.
• Coordinate with internal teams to resolve operational issues and optimize merchant-related processes.
• Support the implementation of local and regional growth strategies.
• Ensure merchant activities comply with local regulations and internal compliance policies.

5. Market Monitoring & Reporting

• Monitor competitor activities, market trends, and local market conditions.
• Analyze market performance and provide actionable insights to improve growth and liquidity.
• Track key KPIs including active merchants, volume, ad activity, retention, and conversion rates.
• Prepare periodic reports and strategic recommendations for regional management.

Requirements:

• Experience in Business Development, Sales, Account Management, or Crypto/P2P Operations.
• Strong understanding of cryptocurrency markets and P2P trading ecosystems.
• Existing network within crypto, fintech, or trading communities is a plus.
• Excellent communication, negotiation, and relationship management skills.
• Ability to work independently in a fast-paced environment.
• Analytical mindset with strong problem-solving skills.
• Fluent English is mandatory.

Preferred Qualifications:

• Previous experience working with P2P platforms or crypto exchanges.
• Experience organizing crypto-related communities or events.
• Understanding of risk management and compliance processes within P2P environments.