Human Resources Generalist (Remote, Remote, US)

Human Resources Generalist

The HR Generalist (HRG) is responsible for providing HR support and services to managers and employees The HRG acts as a key point of contact for employee relations, coaching, training, and supporting key HR processes.

This is a fully remote position.

Essential Duties and Responsibilities

Coaching Managers and their teams:

• Providing day-to-day coaching to help managers problem solve.
• Giving feedback on leadership style and change management.
• Offer coaching on career development, performance improvement, and navigating company policies to help employees maximize their potential and maintain a positive work environment.

Employee Relations:

• Coaching managers to address conflicts and build/execute resolution plans.
• Investigating employee complaints/grievances and developing recovery plans.
• Actively managing and educating the progressive discipline program.

Talent Planning:

• Support talent acquisition team and processes to ensure strong new talent and provide guidance on compensation, equity and workforce planning.
• Coach managers on career paths and development plans for their top performers.
• Actively partner with managers to identify underperforming employees and develop strategies for improvement.
• Support annual performance and talent review processes.

Data & Analytics

• Leveraging people analytics and reporting techniques to support business KPI’s and HR audits.

Policy and Procedures:

• Translating HR policies and procedures to meet business needs.
• Executing HR processes locally with a standardized approach.

Training Content Delivery:

• Providing management and employee training.
• Supporting annual HR processes, such as performance reviews and calibration.

Employee Well-being:

• Supporting the social and psychological well-being of employees.
• Helping to deliver programs and initiatives related to employee well-being.

Employee/Manager Services (may be in conjunction with HRBP):

• Partner with immigration attorneys to facilitate the visa’s, green cards, work permits, etc.
• Completion and processing of employee life cycle changes
• Pre-Employment testing adjudication
• Employee welcome emails
• Exit Interviews
• Manager support during terminations

Miscellaneous:

• Represent the assigned client group in various forums and discussions, while also serving as the HR liaison in client management meetings.
• Champion and participate in ad hoc HR projects.
• Undertake other duties as assigned, based on organizational needs and priorities.

Supervisory Responsibilities:

This role does not have specific supervisory responsibilities.

Skills:

Business Acumen:

• Contribute to the development of HR policies and procedures in line with an organization’s objectives and goals.
• Identify and interpret external business trends and best practices and apply them in their day-to-day operations.
• Keeping the internal customers in mind while devising strategies for the business to enhance customer satisfaction while personalizing their experience.

Data Literacy:

• Ability to use HR metrics, KPIs, scorecards, and dashboards to make informed decisions.
• Focused on creating business value by effectively using data.

People Advocacy:

• A culture and workplace champion
• Providing mentorship and support to them while helping them resolve a variety of issues.
• Develop an inclusive organizational culture that is aligned with employees’ values and morals.

Risk Management:

• Assessing potential risks and working to manage and eliminate them.
• Manage risks around improper employee management, inefficient recruitment practices, and illicit employee behavior to reduce operational costs and enhance the employer brand.

Workplace Optimization:

• Identify and understand employee needs at the workplace, build a strong digital employee experience, and analyze staffing needs.
• Support building workplaces that boost efficiency and productivity while optimizing costs.

Competencies:

• Communication (active listening and verbal communication)
• Interpersonal skills
• Conflict management
• Teamwork
• Accountability
• Collaborative
• Agility
• Decisiveness
• Resilience
• Ability to work independently, as well as in a team environment.
• Collaboration

Education, Certifications & Experience

• Bachelor’s degree in Human Resources, Business, or related field
• 3-5 years’ experience as an HR Generalist or in a similar HR role
• Active Human Resources certifications, preferred (PHR, SPHR, SHRM-CP, or SHRM-SCP)
• Proficient in HR policies, practices, and employment laws

Physical & Environmental Conditions