BruntWorkBR

Technical Support Specialist

BruntWork is a leading remote outsourcing company that specializes in connecting companies with top-tier talent from around the world.

BruntWork
Australia only
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This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Job Type: Full-time

Role Overview

As aTechnical Support Specialist, you will be responsible for providingcustomer support, troubleshooting technical issues, and configuring automation workflows. This role is ideal for someone who has experience working withGoHighLevel (GHL),email automation, andweb form embedding.

You will bea key member of technical support, working closely with our customers and internal team tosolve issues efficiently and ensure smooth software adoption.



Requirements

Key Responsibilities

Customer Support & Ticket Management

  • Handle inbound technical support tickets via Freshdesk software.

  • Troubleshoot customer issues related to GoHighLevel.

  • Provide clear, concise solutions and technical guidance to customers.

  • Escalate complex technical issues to senior support or development teams when necessary.

  • As part of the Technical Support team, you will be responsible for communicating with clients as needed. This includes making phone calls to book appointments, follow up on ongoing issues, and discuss matters related to their account. Clear and professional communication is essential to ensure clients receive timely updates and support.

Workflow Automation & GoHighLevel Configurations

  • Set up and optimize GoHighLevel workflows to automate customer processes.

  • Assist clients in configuring email templates, triggers, and automation sequences.

  • Integrate third-party tools with GoHighLevel for better workflow efficiency.

Website Support & Form Embedding

  • Embed and customize GoHighLevel contact forms on customer websites for lead capture.

  • Ensure smooth integration between web forms and CRM automations.

  • Troubleshoot and resolve issues related to form submissions.

Qualifications & Experience

Required Skills:

Experience with GoHighLevel (GHL)– building workflows, automation, and templates.
Strong understanding ofCRM and automation tools.
Experience embedding and troubleshootingcontact forms on websites.
Excellentproblem-solving and troubleshooting skills.
Strongcustomer service and communication skills.



Benefits

Independent Contractor Perks

  • Permanent work from home
  • Immediate hiring
  • Steady freelance job


About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Australia

Hiring timezones

Australia +/- 0 hours

Job categories

Technical Support SpecialistTechnical Support TechnicianTechnical Support RepresentativeTechnical Support AssociateTechnical Support AnalystSupport SpecialistIT Support SpecialistTechnical Customer Support Associate

Skills

GoHighLevelEmail AutomationWeb Form EmbeddingFreshdeskCRMWorkflow AutomationTechnical SupportTroubleshootingCustomer SupportCommunication SkillsTechnical Problem SolvingIntegration

About BruntWork

Learn more about BruntWork and their company culture.

View company profile

BruntWork is a leading remote outsourcing company that specializes in connecting companies with top-tier talent from around the world. With clients spanning across Australia, the United States, Canada, New Zealand, Singapore, and Europe, BruntWork is committed to offering flexible work opportunities that cater to both organization needs and employee aspirations. Founded in 2020, the company strives to revolutionize the hiring landscape by pairing ambitious startups with skilled professionals.

The team's mission is clear: to enable businesses to thrive by providing access to a distributed workforce that can perform essential tasks remotely. Whether you are a skilled customer service representative, marketer, or IT expert, there’s a place for you at BruntWork. The company values innovation, inclusivity, and integrity, ensuring a rich culture where employees can succeed and grow professionally, without the confines of traditional office settings. This commitment to creating an enriching remote work environment is what sets BruntWork apart in the staffing and recruiting industry.

Claim this profileBruntWork logoBR

BruntWork

Founded in

2020

Chief executive officer

Winston Ong

Employees live in

Australia
View company profile

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BruntWork hiring Technical Support Specialist • Remote (Work from Home) | Himalayas