Shopify Customer and Admin Support (ZR_23790_JOB)

This is a remote position.

• Monday to Friday, from 7:00 AM to 2:00 PM California Time
  
• (7 hours per day, 35 hours per week)
  
• Timezone: PST
  

• Be the voice of the Company— responding to customer emails, DMs, and texts with warmth, care, and a little sprinkle of Fun Guy magic.
  
• Own customer support acrossShopify, Gorgias, Slack, and Klaviyo— processing refunds, reships, and subscription changes.
  
• Log customer feedback in spreadsheets and surface insights to the team to help us continuously improve.
  
• Create and maintain internal systems to keep everything running smooth — inbox organization, order logs, product feedback reports, and more.
  
• Handle admin tasks for the co-founders like scheduling meetings, light research, and data entry.
  
• Bring fresh ideas for how we can level up the customer experience and community vibes.
  

• APPLICANTS MUST COMPLETE THE CLIENT'S ASSESSMENT
  
• A customer service lover — you genuinely enjoy making people's day better.
  
• Hyper-organized — like, spreadsheet-obsessed and naturally wired to create systems.
  
• Pro at Slack, Shopify, and Gsuite(bonus points for Gorgias, Recharge, Klaviyo, and Rebuy).
  
• Excellent written communicator who can adapt to the company's warm, groovy brand tone.
  
• Self-starter with a proactive, solution-oriented mindset.
  
• Strong attention to detail — no email goes unanswered, no task falls through the cracks.
  
• Comfortable working independently and managing your own time.
  

Independent Contractor Perks

• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job