Order Processing & Customer Support Coordinator (ZR_24918_JOB)

This is a remote position.

Please note: This is a non-voice role. All communication is handled through email and chat only—there are no phone calls or outbound calling involved.

Key Responsibilities:

• Accurately enter and process sales orders into the ERP system (ERPLY)

• Respond to customer inquiries via email and chat in a timely and professional manner

• Perform data entry tasks, keeping customer and order records up to date and error-free

• Coordinate with internal departments (sales, warehouse, logistics) to verify order details and delivery timelines

• Resolve discrepancies or order issues with urgency and attention to detail

• Maintain consistent service quality and uphold customer satisfaction standards across all support interactions

Requirements

• Proven experience in order entry or processing roles with a high degree of accuracy

• Excellent written communication skills for managing email and chat support

• Strong organizational skills and ability to manage time effectively

• High attention to detail and a commitment to accuracy

• Ability to work independently, prioritize tasks, and handle a fast-paced remote work environment

• A customer-focused approach and proactive attitude toward solving problems

Independent Contractor Perks

• Permanent work from home
  
• Immediate hiring