Level 1 Support Technician (ZR_22840_JOB)

This is a remote position.

Client Overview

Join a rapidly growing technology solutions provider that is revolutionizing how businesses access and manage their IT infrastructure. This innovative company manages over 20,000 licenses for clients across North America, delivering cutting-edge managed services and technology solutions to help businesses thrive in the digital age.

• Serve as the first point of contact for client technical support inquiries

• Troubleshoot issues related to Windows and Microsoft Office

• Configure and resolve printer-related problems

• Document solutions and contribute to the knowledge base

• Collaborate with Level 2 support for complex technical issues

• Follow established procedures while ensuring high customer satisfaction

• Participate in ongoing training and skill development

Requirements

• 2–3 years of technical support experience

• Strong knowledge of Windows operating systems and the Microsoft Office suite

• Excellent English communication skills, both written and verbal

• Experience with remote support tools and ticketing systems

• Strong problem-solving skills and attention to detail

• Ability to work independently and as part of a team

• Commitment to continuous learning and professional growth

Independent Contractor Perks

• HMO coverage (available in eligible locations)

• Permanent work-from-home setup

• Immediate hiring

• Steady, long-term freelance work