United States onlyThis is a remote position.
Schedule: 9:00 AM – 6:00 PM (Markham Time)Total Weekly Hours: 40 Hours
Client Overview
Join a rapidly growing technology solutions provider that is revolutionizing how businesses access and manage their IT infrastructure. This innovative company manages over 20,000 licenses for clients across North America, delivering cutting-edge managed services and technology solutions to help businesses thrive in the digital age.
As a Level 1 Support Technician, you will be a key member of the client’s technical support team, providing essential IT assistance to businesses across North America. You will work in a collaborative environment with state-of-the-art tools and systems, alongside experienced Level 2 technicians who will support your growth and development. This role offers excellent career advancement opportunities and exposure to modern technology solutions.Responsibilities
Serve as the first point of contact for client technical support inquiries
Troubleshoot issues related to Windows and Microsoft Office
Configure and resolve printer-related problems
Document solutions and contribute to the knowledge base
Collaborate with Level 2 support for complex technical issues
Follow established procedures while ensuring high customer satisfaction
Participate in ongoing training and skill development
Requirements
2–3 years of technical support experience
Strong knowledge of Windows operating systems and the Microsoft Office suite
Excellent English communication skills, both written and verbal
Experience with remote support tools and ticketing systems
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Commitment to continuous learning and professional growth
Independent Contractor Perks
HMO coverage (available in eligible locations)
Permanent work-from-home setup
Immediate hiring
Steady, long-term freelance work
Australia
Canada only
