United States onlyThis is a remote position.
Role Name: Healthcare Virtual Receptionist
Schedule:
40+ hours/week, 6 days per week, 8:30 AM - 5:30 PM New York time includes 1hr-unpaid break
EST
Join a thriving orthopedic and physical therapy practice as a Virtual Healthcare Receptionist, where you'll be an essential part of delivering exceptional patient care through outstanding administrative support and communication. In this role, you'll manage a dynamic, fast-paced environment handling patient inquiries, coordinating appointments, and ensuring smooth administrative operations for a practice that serves hundreds of patients weekly. This position offers the opportunity to grow within a healthcare setting while making a meaningful impact on patient care, all while working with a supportive team that values efficiency and excellent service.
Scope:
40+ hours per week
6 days per week coverage
Working hours: 8:00 AM to 6:00 PM EST
Reports to practice management team
Handles approximately 150-200 patient interactions daily
Three-month probationary period
Supports practice serving 570+ patient visits weekly
Responsibilities:
Handle high volume of incoming patient calls (150-200 daily)
Respond to and manage patient communications via phone, email, and text messages
Schedule and coordinate patient appointments using Zocdoc platform
Process new patient intake and documentation
Verify insurance information and maintain accurate patient records
Update CRM systems with patient information and interaction details
Manage administrative tasks related to patient care coordination
Ensure all daily communications are properly addressed and resolved
Book new patient appointments and manage existing appointment modifications
Coordinate with in-office staff to ensure smooth patient flow
Requirements
Strong customer service experience with proven track record
Excellent verbal and written communication skills in English (Spanish a plus)
Experience in healthcare or medical office environment preferred
Proficiency in medical terminology and healthcare administrative procedures
Strong attention to detail and ability to maintain accurate records
Ability to handle high-volume workload while maintaining quality service
Experience with healthcare scheduling software and CRM systems
HIPAA compliance knowledge and commitment to patient privacy
Professional phone manner and patient-first mindset
Reliable internet connection and quiet work environment
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Australia
